El Pollo Loco

My eating experience was one by which I know as patrons we are enabling restaurants to be lazy, disregarding and unethical in treatment if consumers. Yes, not holding companies accountable for their lack of regard for monies we earn working just as their employees not held accountable. These pictures reflect a container of rice I received from ElPolloLoco on First St. In Burbank. Now I have a couple of receipt from this location because of various concerns and food not fit to send out for consumption but was buried under fresher grilled meat. I know others know that site When I was sharing the experience with a "group" management staff one chuckled at the reality of meat being hidden under fresher meat. I think that individual have also gotten home to find a few pieces not eatable. When do we start with holding our money and let business like such go on... Close your door... Even the employees deserve the loss. Work Integrity/ethics.

Worst service ever! After a long day of shopping to get ready for my giving birth, we decided to go get Pollo loco. We were in the drive through for 1hour. Finally out turn to order, the guy asked us to hold for a second.. 30 minutes later we decided to move up and order with the guy. We go up to the window and just said we can't order anything. So we finally go inside and they say they are able to take our order inside. They handled this very poorly, I honestly just feel bad for all the time waisted.

I was very excited about the new beef tacos with dipping sauce, I wouldn't expect a big company like El Pollo Loco to have such a messed up operation! My Dad and I were really excited about the new items. After standing in line for about 20 minutes, with just one person in front of me, I finally ordered my two orders of beef Berria tacos, then after waiting another 20 minutes, the lady called my number then informed me that they had sod out of the tacos! Un believable? I asked for my money back, even that took about 15 minutes. I will never go back there again! Plus I will share my experience with everyone!!!

Hi we came to pollo loco and have been waiting in line for 45 minutes and no one helped us or bothered to say that they for whatever reason were no longer taking orders on drive through. They then told us that we can walk inside if we wanted service and just closed the window on us. Their excuse was that they could not give an explanation via the speaker.