Sunterra Market, Keynote

Disappointing service at the second floor restaurant at this location. There was barely any customers and the food still took a very long time, eventhough some of it was already pre-made. The staff wasn’t friendly and barely looked up during the order. The outdoor patio is the best aspect of the restaurant.

While they have some good specialty items, it’s a horriblly set out supermarket and is generally very difficult to navigate and find exactly what you want (if they even have it). The pre made sandwiches are poor quality and overpriced for what they are. The best compliment I can give this store is they have good quality red meat, but I still end up having to go to at least one other grocery store to do a weeks shopping.

I had a very disappointing experience with ordering from the Catering department. I ordered a large order for a special celebration for our company 2 days in advance of the date. I had confirmation the order would arrive at 11:45 am the day of our celebration. The food did not arrive at the expected time. I called to confirm about 20 mins later and they said that dispatch was behind and they would call me back right away with update. I waited another 35 min and called back again to talk to someone else who told me they had called all the clients to let them know there was a back up. I made the call, they did not. By this time it was over an hour after expected delivery time and out of town staff had to leave to the airport. We called the store directly and were hung up on twice. After 1.5 hours we made alternative arrangements for food and had to eat at 2:30 pm. Will not be ordering thru catering again nor will anyone in our office. We cancelled the order and received no apology.

Wow, never knew this place existed. Definitely a hidden gem. Decent prices, friendly staff, great atmosphere, very clean store, well stocked and thousands of different types of foods/ products to choose from. If you live downtown, its very convenient and highly recommended to shop here. Great experience overall. If im in the area, will definitely be returning. Thank you.

Anytime I buy any of the pre-made items such as the bakery items, or the pizzas, etc they are always awful!! The pizza was so bad it was offensive. I bought a ginger cookie today and it tastes like no ginger or sugar was used and the steaks are cut way too thin. I used to live by the Sunterra in sirocco and the food was significantly better. The general groceries are fine at this location but something needs to be done about the pre-made meals, they are just, so bad. The pizza was so bad it was laughable, how do they screw up a pizza? It was like a child made it.