Wainwright Hotel

My family enjoyed the entire park very much, but this place pretty much ruined our experience today. When we were at the restaurant, we were seated at the very front table right by the entrance. We asked for another table but were immediately refused by the hostess (wouldn’t name her here) saying that there were no other tables available. But there were numbers of empty tables and other people came in (we knew they didn’t have reservations since we could hear the conversation being right by the entrance) were seated at the tables inside. I also noticed that a family who sat near us asked to be moved to another table and they were moved to the desired table right away. Umm, didn't she just tell us that there were no tables available?? So, I asked my server very politely if she could move us to a different table. She said she would check with the hostess, then she came back and said that we would have to wait for 20-30mins if we wanted to be seated at a different table. I was a bit confused because there were NUMBERS of empty tables and people were being seated as they walked in, but we couldn’t be moved. Our server, then, talked to another server who could eventually help us move to another table. Not a pleasant experience. During our stay, we couldn’t help noticing that people were just being seated where they desired and NOT ONE guest was seated at the table we were initially seated at. I am not sure what it was about. I really don’t like taking this type of unpleasant experience personally but also couldn’t help noticing that we were the only non-Caucasian people there and were the only people seated at the table right by the entrance. Maybe it was just a coincidence. Well, that had me thinking back when we first walked in, the hostess didn’t greet us with a smile like she did with other guests. Additionally, as my server was trying to resolve the seating situation, the hostess didn’t seem to want to be involved in person as she passed by us several times but showed no eye contact or anything at all. We felt that we weren’t welcomed there. Well, for the food, my soup was ruined when I mixed in the crushed cracker served with the soup, because the cracker was STALE. My caesar salad barely had any dressing on it, I couldn’t finish it. My sister had fish ‘n chips, she said it was good. To be fair, our server did come and asked how the food was. I told her nothing about my food because I was already exhausted with the table issue and didn’t want to complain. I really think the restaurant has good potential for being such a beautiful place. But my family will never return knowing that we won’t be welcomed like other guests who the hostess prefers to see. Other staff members seemed professional and friendly.

Good food, good service and great ambiance. I think it’s cool to enjoy a great meal in a historic hotel in Heritage Park. The food was delicious. No one should expect a gourmet meal but for the experience being in the park and the prices are reasonable it was good. The restaurant is clean and well lit as well as the washroom.

Gourmet and ghouls. Did not scan QR code or ask for ID. Very disappointing that public health rules are not being followed Food was a disaster. Gnocchi was like rubber. Chicken was dried out. Will never eat there again. So disgusting. For $80 I thought it would be edible. Tour guide was lacking and boring. January 2022. I still have not spoken with anyone. I have left messages. Nobody answers the phone. They offered no remedy They don’t care that the food was disgusting and they didn’t follow public health orders. I will NEVER go back.

Beautiful interiors, Great service and Good food! Went in for lunch during a visit to the park and every other cafe was packed in the Historical park. Great service- super friendly and quick! Emma and Nic were great and took good care of us. Food is good and quite filling. Bread pudding was great! Restrooms are also well maintained and clean.

Absolutely stunning dining room, walls of bright windows and antique chairs, fresh linens and friendly staff. My only complaint is the disallowing of strollers. We disrupted several diner’s enjoyment with a screaming infant and nowhere to put him down. Off peak hours when there’s ample room they should be allowed.