Royal Duke

Branch have many experienced and welcoming employees, we are usually visiting this branch. Mrs. Yang Gao and Mrs. Yana are very welcoming and helpful employees, and If you are newcomers from Ukraine, this branch has Ukrainian speaking employee. Usually branch busy only in lunch time, at other time branch is more free, we waited for 15 min's maximum each time we come to this location.

Great Bank!!! Williams had me out in literally less than a minute today when I arrived at 3:58. Hardest working/ most efficient among downtown RBC personnel is Carolyn. I now feel bad for most of them having to go to Bankers Hall RBC for COVID. Most were taken out of their usual routine/environment and placed into absolute death at Bankers Hall. I will now bring all deposits to this bank permanently. No questions whatsoever. If you’re reading this please try your best to keep it our little secret, otherwise this bank will likely fill with scumbag customers from Bankers Hall. I give credit where it’s due and I’ve been here 6x since reopening and never a wait. Keep it up!

Many Thanks to Jenny and Sylvia, RBC Financial Advisors, You're the "Best" you both took the time out of your busy schedule to patiently assist an elderly senior who could only speak Cantonese. I work as Concierge at Bow valley Square and was impressed with the customer service you provided to a guest visiting our property. It is great to know we can help each other....exceptional service above and beyond expectation, always genuine and understanding....Thanks again, BVS Concierge Grant A. Fraser