Del Taco

In the past 3 weeks I went through the drive-thru twice. The first time I ordered 2 soft tacos. The gave me ONE hard shell taco. The second time I ordered 2 soft tacos and got home to discover 2 HARD SHELL tacos. It’s not hard to comprehend soft tacos from hard. Not happy with the service with them lately. Please pay attention to your customers.

I arrived at this Del Taco about an hour after the lunch crowd. The location was clean. The staff was nice. Sauces were filled at all of the tables. The food preparation itself took a little longer than expected. Once the food arrived, the taste, appearance, and temperature of each item were all spot on.

Unfortunately came to del taco of course to have a burrito and a chicken taco. I grab their sampler box for 6$! Why.... because who doesn’t like del tacos fries, I honestly ate the whole box. I go to enjoy the last bit of fries... because who leaves fries behind. Just kidding but In all seriousness I was chewing on the last bit fries and I see my fingers super greasy. I say this because The two fries have been dropped. Those fries caught one hair or something, it was not my hair I have black hair this was brown hair. Lupe or Lupita the one who was in charge at the time I spoke too asking for a refund since I already ate all the food haha. She offered to refund the fries I said I want the whole meal refunded, we went back and fourth I had no luck. She kept her ground I did not get the full refund or the refund for the fries just because that’s not what I asked for. I appreciate her trying to help me out but that’s not acceptable. I would have been embarrassed as a person in charge at the time but she was not giving a sense of sincere apology. I worked at a del taco before, only for a couple of months. What I learned working at del taco if we made a mistake would go above and beyond to show we are truly sorry. Lupe the Shift lead was not. She failed to express any sense of apology. I did not get one “ I’m sorry sir” or “we did not mean for that to happen” . Leaving the store I said have a good day, she said have a blessed day. I liked that! I went in again asking for a receipt since I was not given one at the window. I did not ask because I was not expecting this to happen. I walked back in asking for that receipt. I was informed that I could not get one back since their “new system” you can not re-print the receipts. I said ok let me get the stack of receipts building up printing out I will find my own. Lupe said she can not due creditcard numbers on those documents. I understood fully and said ok have a great day. She goes on to say have an amazing day. This time it was said in a way that she felt good about having a valued customer leave her store unhappy. Sunday, June 17th Paid for my food at 1:06pm I know because I have notifications when I use my wallet app. Thank you!

Visited 11/24/21 . Definitely quantity over quality. Ordered two tostadas, looks like a seven year assembled them. Rude / Unfriendly employees, also witnessed a tortilla being dropped on the floor and was picked up and used for someone’s order ! Will never return, my next phone call is to Ventura County health department.