Subway

I always get great service at this Subway! Lupita is awesome and makes great sandwiches. We live in between 2 Subways and always go to this one because the service has set it apart. For me it's so rare to find people who care enough to make the sandwich right. She's always so pleasant, I enjoy the visit. And she always gets the mayo and mustard quantity right!!!

I was extremely unhappy and very disappointed with Subway staff members and my visit today. I have been to this restaurant many many times and I've always had great customer service, very friendly smiling faces and polite mannerisms from all employees until today. Working in the healthcare industry primarily in Lab, emergency room, urgent and emergent care I understand the caution taken for mask observant and proper 6ft. self distancing. As a citizen of the community and a patton, I respect the policies of all establishments big or small. I was appalled let alone shock stricken when I was so loudly and rudely barked at for taking my mask down which was still attached to my face to pull a hair off the inside of my mask and off my nose and swiftly put it back on my nose. A matter of possibly 1-2 sec. I was very embatrassed. I questioned her actions as I thought perhaps she was kidding. Both the customer in front/behind me was also shocked. I was then told to put my mask on and leave it on or I would not be served. I politely explained to her while my mask was on, I merely had a hair in my nose. She then continued to slap condiments onto my sandwhich. Silence and stares came from other employees as she stood there yellng out commands. This type of behavior is very uncalled for and highly unprofessional. In a manager's position, to defuse the situation as opposed to escalating the situation would have been a better choice. Her tone, her body language and her demeanor was sincerely confeontational. All I wanted to do was get a quick bite to eat on my lunch break. I make my order very simple, everything except no tomoato. She then asked me for the 3rd time if I wanted this or that. When I stated everything please just no tomato, she went irate. Again yelling Im not serving you, your being rude. Again not understanding her irritability, I asked are you serious? Which seemed to irritate her more...I then asked her name and asked for a manager and she proudly said I AM the manager. Her name is Leticia. I asked for a number to call a supervisor or corporate and she said you can look it up online. I then asked nicely the young man at the register and he ignored me and walked away. I have never, ever experienced such rude and ill behaved managment, let alone an employee. Both other customers approached me in the parking lot and reassured me that she was in the wrong and it was very unprofessional. In my opinion, having a job is a privilege. I am sorry for a bad review but Leticia needs to go. Subway is one of my favorite places for fresh non processed foods and thought perhaps, this does not need to happen again. Let her go. Her work ethic, attitude and behavior needs further training. You have lost my business and I have spread the word of my disappointment.

I asked if I could get another worker to make my food and he just sat there filling chips and didn't say hold on a min or anything. Then he made are sandwiches and slide them over and we had to wait for the person making online orders to be done to finish ours when they knew I was in a hurry because I was on a 30 min lunch break. The food was great and the sandwiches were made perfect. The customer care wasn't so great.