Palace Hotel

1 star is too many. Had to have a massive argument with the assistant manager as they tried to deny entry to my friend with a dog guide. Even when the owner confirmed he was in the wrong, he had to be pushed to apologise. Any other establishment would immediately apologise if their staff did something wrong, and would offer you something on the house by way of apology. He had to be pushed to offer my friend the words "I'm sorry" and a free beer by way of apology for conduct that wasn't just rude, but illegal. And thene he kept being rude. He also admitted to us that it's not the first time he has denied service to people with service dogs and seemed almost boastful in telling us that. So to reiterate, the assistant manager has no understanding of basic hospitality, customer service, a very bad attitude, has no understanding of the laws his business has to run by and is proud of himself for being this way. If feeling welcome in hospitality venues or, Inclusivity matter to you, don't go here. There's plenty of other local businesses that would happily take your money and make everyone in your group you feel at home.

I've been to the upstairs private function room for a couple birthdays. And last week on the Saturday I came here for a school reunion. We had reserved three tables for the evening. We were told by the staff at one point to be seated and not stand in the way of the live music (I thought that was a bit ridiculous) but I suppose it was for the sake of the performers and other patrons. Overall, the pub itself has good food and drinks. Thank you! Update: I came here again with a couple friends. We ordered the chicken Parma and beef burger with chips. Unfortunately the drink (just a lemon lime and bitters) took 20 minutes to arrive and we had to remind the staff to actually bring it out. Other than that, the service was pretty good and the food was tasty. Thank you Palace Hotel staff :)

The palace is a convenient place for us to get together for a drink.but, over the last few months, the bar staff are not as friendly. It does not make me want to come here anymore. The bar staff just stand behind the counter talking to each other, don't acknowledge you, barely serve you, bare minimum words. My friend was waiting for a drink in another part of the counter, the staff member attended him and went and poured a drink but left it on a different counter. Instead of delivering it. Unacceptable! Actually, I would not even give this place one star any more!