Goodberry's Creamery Erindale

I’ve been a regular for many years. Goodberry’s has always been my fave food place to visit. I’m always greeted with a smile and the service from both management and staff is always friendly and professional. Their signature concretes are exceptional (try adding cookie dough!) and their nachos are incredibly tasty. Keep up the exceptionally great work, guys and gals!

Although the food was mildly pleasant sometimes, I don't think the quality of hygiene is good enough. I have found hair strands and dust particles in the toppings through the counter. I wish to think about the food they have given me does not include any of those in it but how can we know? Hope to see some improvements on my next visit.

I ordered two ice creams a fudge brownie and a strawberry one. I asked for both to be large. i also ordered a mediucaramallow thick shake. We waited for 20 minutes, every person around us received their orders, we still waited, they were busy so we were patient, 30 minutes comes round and i walk in and ask where my order is and the manager or boss asks one of the workers what number did he say before and the male worker asked one of the female staff to get it from the freezer . we left the goodberries and drove down the road and my drink was not in the bag, we returned and it was still in the freezer. we left again and realised one of our icecreams was large and the other was small and it also did not have the requested toppings even tho we paid for them. The ice ream was the consistency of soup, the brownie was rock hard and the caramallow thick shake was horrible, the other ice cream was enjoyable. The male worker who placed our icecreams in the freezer is completely incompetent, he walked around slow, he was yelling over people ordering there food/ dessert. i noticed when the female staff were adding toppings to orders he would bump their arm which would make them spill the spoon full. All he did was flirt and waste time. I drove 9 hours and just wanted something sweet for the last hour i had to drive, i waited 30 minutes, order was wrong, incompetent staff and lazy workers. I have never had this experience before!