Cold Stone Creamery

Pay attention to all of the recent negative reviews - they could not be more accurate. I wish I had before stopping here. Customer service is beyond HORRIBLE. I stopped in today and was flabbergasted by how dirty the place was. 2 girls were working and not one said hello. They looked truly disgusted to be there and their attitudes proved that. I was bringing my son in to celebrate his honor roll report card. We ordered our treats and I was talking while she was making my sons so I did not look at what she was doing. As she went to make mine I looked over the counter and saw what a minuscule amount of toppings she was adding in - literally the least I have ever seen added in when having ice cream at a Cold Stone before. I asked nicely if she could add just a tad more - so she did literally that (about half a spoon full of graham cracker crust). I just ordered the SAME concoction at the Apex store a week ago (a million times better of a location) and for the one I got they put caramel on the top. This girl did not so I asked if she could. She puts a little on then goes to ring it up - charging an extra $2 for the little bit of extra she added. I told her that I had never been charged for just putting the average amount of toppings and she said "well nobody has ever charged you right". She literally MADE ME ANOTHER ONE WITH EVEN LESS THAN THE FIRST ONE AND THREW AWAY THE FIRST ONE WITH THE "EXTRA" TOPPINGS!! Just tossed it in the trash. It was so very wasteful and just beyond ridiculous. My son goes to sit outside and eat his and he said there was next to no toppings in his either. So, it was dirty, horrible customer service AND wasteful. AVOID and just drive out to Apex or another nearby one. In 10 years of visiting Cold Stone I have never had an experience like this. The manager needs to really get on this as the employees are running it down. If there is a short dark haired girl working - AVOID her!

Great little ice cream shop. Friendly staff and fresh ingredients. Clean store with plenty of seating. Custom cakes and million combinations of ice cream cups and waffle cups. Even with a line generally there is not much of a wait. Parking can be tight during busy hours but that’s as close to a complaint as can be found here. Will be back, highly recommended!!

Crossroads Cold Stone is pretty good place to go! Staff is usually fairly friendly and always fast! I love their daily specials (attached pictures), especially Family Day Saturday. It’s an AMAZING deal. Sometimes, I get it just for myself ...shhh. 🤫 This location has room to sit inside and there are also many seats outside, as well as other restaurants if you want to get lunch or dinner before your ice cream (or after, I won’t judge you). I never really have trouble finding a space near CS and I never have to wait very long.

Who owns this place?? It's horrible. They usually have only 2 people working with a line out the door. Service is so slow because they're short staffed & the store is dirty. I know it's hard to find help these days then shorten your hours and maybe offer a better hourly rate. I have never seen such a poorly run store. The manger is great though - I'm sure it's not easy for her. If the owner is reading this you have no idea how to run a successful business. Wake up!!