Firehouse Subs

Very bad customer service. I ordered two midum sub and mentioned to do not put any suace what so ever and I come home and see they put mayonnaise on both of them . Call to talk to the manager and manger give a nasty attitude. Managers needs to be trained to how to deal with customers and keep the customer service quality higher. Being going to this place for long and never had this experience before. Just had it today.

I customized my sandwich using the mobile app. I asked them to not put mustard or tomatoes on, which they did, however all they gave me was turkey and cheese. The lettuce and mayo were left off, making the sandwhich really dry. My order is never right when I order from this location. All they care about is making money not making customers happy

In the past few months the staff at this location has become unfriendly to the point of rudeness. I was actually angry before I could leave the counter after ordering my sandwich because the girl taking my order obviously couldn't have cared less and never even made eye contact. The food is still good but the attitude of the people working there has become a deterrent to visiting for lunch. Too bad.

The subs are always good at Firehouse but this location needs to obviously reevaluate what it means to have good customer service. The staff isnt friendly at all and are rude. I ordered two subs just to get all the way home to realize those weren't the subs I ordered. Drove back up there and the employee named Matt snatches the bag off of the counter, goes to the counter behind him and grabs the subs which were mine and throws them on the counter. Not once did he apologize for their mistake nor did he offer to remake my subs.