Wetzel's Pretzels

As a preface, please keep in mind that I have been coming to this location almost daily for my lunch breaks. The lady who works here is extremely confrontational. Today, she was handing out coupons to all customers and when I was walking up she walked back inside. When it was my turn, I asked her what was the special. She said, “There is no special.” I told her that I had just saw her handing out coupons to other people. Her entire face changed and she said, “Fine. Do you want THIS or your discount?” I told her there was no need to be confrontational - I wasn’t aware I couldn’t do both. I didn’t even bother to mention that she had also just lied to my face. She’s just making up rules, considering that she came into our store and gave us $1 coupons for pretzels for a special earlier this week. Now, today, I can’t use my discount AND a coupon? To add insult, she also gave me a cup full of burnt pepperoni bites.

I visited the Lakeline Mall Wetzel’s Pretzels after joining the App club. To my surprise I was gifted a free welcome pretzel. I waited at the counter and a young lady was standing ajar in the door with her side facing me on her cell phone. I cleared my throat to get her attention and she’s was very irritable upon her approach to me. I told her it was my first time and I’d like to redeem my Pretzel and purchase a drink. She asked me do you want salted or unsalted? I said neither. I asked her would it be possible to have a cinnamon sugar instead. She said very harshly, “ I can’t do that”. I told her that there wasn’t any specifics stating that she couldn’t in the app. I showed her the app stated no exclusions. I said, I’d gladly pay the up charge. She said that would be .50 cent. I paid the additional and gathered my items. She didn’t say thank you for your business, please come again or anything! Then, I looked at my receipt and instead of an upcharge, I was billed for a cup of water which further tells me she was not telling the truth. I felt like someone should be aware of her behavior as she was rude and was way more concerned about getting back to her phone than helping a customer. If every experience will be like this.... I’ll go back to Auntie Anne’s. I advise everyone to be aware of going here on the morning side as the Hispanic young lady is VERY RUDE!