Hardware Cafe

Service was despicable! Store was dead quiet and was looking at products on a shelf wasn’t standing in the way of anyone when A staff member goes about and is singing to himself quite loudly when he walks in front of me to sweep nothing on the floor. In a Very rude tone he says excuse me. Another occasion I see a staff member bouncing a ball against the wall especially at the front entrance. Not a very good look and unprofessional!

Any company's reputation relies on staff and how they deliver services to customers. During a pandemic when deliveries are either done online or through pickup, reliance on staff increases. I had great experience while picking up my online order. The order was only partially fulfilled as someone made a mistake and didn't check the stock. When Siobhan came to deliver the order in the car park, I asked for her help in checking for an alternative. She was more than happy to assist so that I didn't have to re-order a different item and come back. While doing that, she went back to check the stock and found the item that I ordered. What a great person! I know that it was too much to run around delivering items to customers in the car park which is a bit of a walk, and Siobhan didn't worry about that. That's what customer delight is all about. However, I've not always been so lucky at Bunnings. Whether you get helped or not entirely depends on who you ask.

Agree with the other comment, cash register guy is fantastic. But man... double storey Bunnings just doesn't work. No more typical layout to find stuff, but also very short aisle too. Poor lightings & natural lightings, I felt so depressed shopping my toys. The 2nd level felt like abandoned. The only double storey Bunnings that works should be the Hawthorn one, with great natural lighting.

This is one of my locals it's a small bunnings but the staff are just not top notch, took them a paint to retint and match i stuffed it up the cplour had too much blue and needed to be cream, nope says the paint man can't unring the bell he says. Rubbish i said your just dont have the bells to do it. So i took the tin to Sth Oakleigh matey Jason there turned blue to brown for me, your a god my mate and saved me 100. The entire team at Oakleigh is like that it is the place for advice the other stores are for lpg exchange and a pair of tongs. Go to this place if it's close but not for advice for that go to Oakleigh

When I went into the chadstone depot today, the store had both an aboriginal and Torres strait island flag taped to their concrete columns at the entrance, however no Australian flag was erected. I have no issue with people flying any flag, but to not include the Australian flag while flying the other two seems pretty disrespectful to all those who hold the Australian flag dear. Additionally, considering that both flags that were flown are a matter of controversy (especially politically) it is pretty disappointing that a national corporation would be (or are allowing their staff to) take such a one-sided stance. I prefer my home/hardware providers to be a little more apolitical. Sell me your products - not your social policies