Bruegger's Bagels

First, I have been coming here for 10+ years- never had a bad experience. That was until my boyfriend and I purchased a bagel last week and found some sort of plastic bread tie within the cream cheese on his sandwich. We understand that mistakes happen, so all we wanted was to receive compensation for the bagel. However, when we went the next day to notify them of what happened, a few employees (and the manager) acted very unprofessionally. No “sorry”, only “huh” and “hmm”… One of them actually said “Well I’ve been here for 10 years and I’ve never seen that happen” okay? What are you implying? I love this place but the costumer service is obviously lacking. It would be helpful if you didn’t treat your customers with disbelief and ask them for proof of the error when it is literally a $5 mistake

I walked in a placed my order. I was greeted and everyone was nice. I didn’t wait long for my order. The cashier was awesome. He was very friendly and very helpful. I would recommend the Cotswold location. When I arrived home my bagels were still hot and they tasted great. No complaints here and I will be returning.

This was our first visit to any bruegger's bagels. It was a pretty sad one. The guy helping us just seemed like he couldn't be bothered, which made us feel stupid since it was our first time ordering here. We ordered one bagel off the menu and didn't get any of the toppings, just cream cheese meat and egg. Both of us felt that the sausage and egg were old and lacking in flavor. The hashbrowns we got were so stuck to the paper that you had to throw half of it away, because you were only able to eat the middle part. The only thing that made it decent was not getting charged for the hashbrowns, and the hazelnut coffee was so so delicious. We live 3 minutes away from Cotswold, so it was super disappointing that this isn't something we will be able to consider a breakfast option. I'd rather spend the money to get a coffee and breakfast sandwich at Starbucks.

They are kind of rude and inconsiderate when it comes to DoorDash pick ups. One of the guys working caught an attitude and yelled at a Dasher. Not a terrible place but they have to do WAY better when it comes to DoorDash! Our time is valuable as well and we are actually working under a deadline to deliver. But of course that’s none of their concern

Do you want the best bagels in Charlotte burgers bagels is the best and they're always trying new things to bring the customer back in to enjoy another social comfortable relaxing atmosphere very clean friendly friendly customer service always there to please and give you exactly what you asked for you will never be disappointed Bruegger's Bagels the best bagels in Charlotte