Pizza Hut

Worst pizza ever. Don’t even think about this location. I ordered pizza and it came late 1 hour. Even that’s fine! But pizza smells bad and it’s not even baked properly. When I call and complaint they want to bring the product to return the money. Who will go back to store with that trash food. I already waste my time and money and not ready to waste time again to get the refund. I wish there is zero star to give.

I've ordered pizza multiple times, and only a few times were those orders brought within the time stamp stated while also being fresh and having everything. The last two times I ordered from them, one time the order took three hours and was not even my order-it was a completely different order and address on the receipt and I didn't get a refund and I still don't know where to see the points they added to my number in compensation. Then the second time I had to cancel it because they didn't have any drivers and could only do doordash. Overall, the wings are the only thing I look forward to when ordering from pizza hut and that's why they got even one star.

I wish this was a positive review, but terrible experience. Pizza needs to be delivered within time frame given when ordered (not 1.5 hrs later), team members need to not have an attitude on the phone (when I asked for an eta, I was told the drivers were not going to rush for me and that I should expect 2 hours on the weekends, even when website says different...) and all items need to be delivered that I paid for.

I ordered at 12:19 online for two pizzas to be delivered. After having made that order I called the store to request plates with my order. They confirmed my order and confirmed plates would be sent with delivery. It is now almost 3 hours later and no update, no pizza, no contact. I called and they claim they did call, I have no record of it and I would have answered because my instructions say to call me upon arrival. That they do not accept cash at delivery. I ALWAYS pay cash at delivery. I never received anything related to a concern or delivery change. I am at work and starving. I never had an issue with pizza delivery before. Why now?

To management I wrote a little note about this store but I thought you should know about your employees. I was not pleased with the manager response as I called about the pizza I received. I thought that any situation she would be willing to meet half way, If I could I would send a picture. Instead I ordered the three for 10.00, children wanted extra was willing to pay but when I looked at it I asked her where was the three toppings its on there just when you ordered extra cheese it under there I am not a fool. I has pepperroni, beef extra chesse, only saw pepperoni. Then I added onions mushrooms black olives they were none. What I am upset about the situation she said to me well if you call customer service they will tell you the same thing you have to bring it back. I informed her I was over by University and was not about to come back but she kept repeating the same thing. I have never been told to bring food back to a store before. $22.46 for nothing If you do business like that then I think this should be reported. She could have said to me if you are ever back over here we can make it right. I was so upset I said have a nice day I know what to do. Never come or call again and not pay for a pizza that was not right. You can contact me about payment but it will never happen. Just thought you should know train the manager to respect others concerns thats how you stay in business A very upset customer

Most of the reviews of this Pizza Hut on South Tryon Street are negative. Based on the experience endured by my wife and myself last night (28 April 2022), those comments are accurate and justly reported. For years, that Pizza Hut at South Tryon has been substandard. The problem lied mostly in its delivery set-up. For the most part, the pizzas we ordered were properly made---but they always arrived cold because they were delivered at least an hour after the latest arrival time advertised on its website. On average, the wait time was two hours-to-two and a half hours. Even though the restaurant is three miles from our house. On two occasions, after we placed delivery orders, the restaurant called a half-hour later and informed us that it had no delivery drivers available; if we wanted our pizzas, we'd have to pick them up ourselves. We haven't ordered from that Pizza Hut in over a year, until last night. That's because we saw that an independent deliverer, GrubHub, delivered from that Pizza Hut. My wife and I figured that would prevent any delivery problems. So we placed an order through GrubHub. Mistake! About fifteen minutes after placing the order, GrubHub notified us that it was relying on that Pizza Hut's delivery drivers to deliver our order. I knew that meant trouble and I was right. The order didn't arrive until an hour and twenty minutes AFTER the latest arrival time promised. And the pizzas arrived stone cold. But that wasn't the worst of it. The order included two personal pan pizzas for my wife. But only one was delivered with the order. And when she opened that one box, half of the personal pan pizza inside was gone! As if someone had eaten half of it. My wife called the restaurant to complain, and the employee to whom she spoke told her that our order had been correct because DoorDash checked it before delivering it. My wife informed the employee that our order had been placed through GrubHub---and the employee told her that she was wrong. I won't repeat what my wife told the employee after that---but I supported her vehemence. Now, to its credit, GrubHub---because we did, indeed, order through GrubHub---reïmbursed us for the total cost, including the part of the order that arrived properly made, but cold. So we were made whole there. But the folks who operate that Pizza Hut at South Tryon Street are, at worst, deliberately deceptive in its service to customers. At best, they're idiots who don't care about their customers. To-day I'm going to make this same report to Pizza Hut's customer service hotline. If the Pizza Hut Corporation were to, in response, stipulate that we could order from that Pizza Hut on S. Tryon for free for the rest of our lives, we would not order from it ever again. It's too screwed up to get even free food from them. Avoid this restaurant at all costs!

Ordered a Pizza at 430 on a Sunday...it was around 7 and I still hadn't received it. I called the store to cancel and was put on hold about 4 different times...when I finally spoke to Tony he had a attitude because I wanted to cancel the order. THE PIZZA NEVER CAME. I was never refunded.. went to the store and even the manager didn't wanna give me money back I called customer service twice and the only way the transaction was voided because I disputed it with my card company...just order PaPa John's or Marcos!They probably drop pizzas on the floor and pick em back up,sprinkle a lil cheese on em and deliver em to yall anyway

Worst service one could possibly imagine and then multiply by 1000 and that is how bad this place is! I promised myself that I would never give this store my business again as they yell, demean, berarate, and generally treat their customers like dirt. Why is it so hard to find a good pizza place at a decent price in Charlotte? Pizza hut is not the one.