Peet's Coffee & Tea

TLDR: Staff is skilled but overworked, and mgmt needs to organize workloads more efficiently amongst understaffed stores when full of customers. Live nearby and come here often for my friend Reggie. It's a great location with a nice outdoor patio tucked away on 8th St. Coffee and food are great, but the service tends to be lacking when it's busy(mornings and weekend) and is notoriously understaffed. On any given weekend morning, there's usually a line of people out the door, but only because there's 2 or 3 staff members & sometimes a manager working the counter, and there's generally one utility staffer who is doing side work. Any successful restaurant that is understaffed and "in the weeds" behind several tickets knows that you pull employees away from "sidework" when there is a rush. Case in point: I was in line behind 6 or 7 people, I ordered on the mobile site and was quite literally able to make it to the front of the line BEFORE the coffee was even prepared for my mobile order, where there were 5 other tickets the overworked cashier/barista/food preparer was unable to attend to. Utility staffer could have been pouring all drinks, not requiring a barista. This IS absolutely NOT a negative review of the staff. It IS a negative review of the understaffing of the cafe and the subsequent workload that falls on too small a number of people, for too busy of a cafe. Mgmt needs to redirect missions and protocols for staff performing unnecessary sidework as people are lined up out the door of the establishment.