Sugar Factory

We went for my son 12th birthday and we had an amazing time. The food was great the service and the atmosphere. The vibes were on point and the staff did a really great job overall. Our favorite part was the way the GOLD BURGER was brought out we really enjoyed our night. Kids were sugar wasted for sure. The pricing is every bit worth it it’s expensive but nothing less than expected. We’ll take quality over anything anyday.

Overall the Atmosphere was great!! Tons of kids birthdays and upbeat pop music playing. The service was just ok. I personally felt like she took too long to come and take our orders. The Birra quesadillas were just ok. The spicy chicken and waffles weren't spicy at all. The Alfredo was delicious! Including the Mac n cheese balls. The mimosa flights were good, however we were charged more v. how much it cost on the menu. 🥴 overall I think it's a awesome place to take kids or adults out for a nice time. The milkshakes were incredible and over the top as well.

Overall we had a great experience. We celebrated my daughters birthday at the sugar factory downtown Chicago. It was our first time going so reading reviews i wasn’t sure what to expect as some reviews were positive and some negative. I can only comment on my experience and i would definitely say I’d go back. The service was amazing, everything came out fast. Everything we ordered from drinks to food tasted good. Our servers name was jasmine and she was such a sweetheart. She made my daughter day by singing her happy birthday. I wish i got the hosts name (tall, skinny gentleman) he was nice and made sure we knew about the 20%, even though i still tipped more. The busser seemed like he loved his job. When he helped sing happy birthday he was so enthusiastic which was awesome. I will say i believe we went at a perfect time, right before it was getting busy for the night. The place itself is decorated beautifully. Overall it was a great experience. Thank you.