Mr Brown's Lounge - The Loop

I got a taste for Caribbean food while visiting Haiti and am always looking for authentic flavor. That being said the patty and the goat were amazing. The goat, as expected, had a lot of bone to eat around but it is totally worth it. My wife had the flank steak and immediately said this is somewhere she looks forward to coming every trip.

The jerk wings were delicious. A great portion. I also ordered the Mac and cheese, but I wish that portion was bigger. The prices were okay. I liked the music but it kept turning off and on, and it was a bit loud for background music during lunch. Overall it was an okay experience but the food was good.

After the horrible experience last week the manager Melissa reached out to me regarding this issue very quickly I might add and offered a way to correct this experience. So today I went back to this establishment and was presented with the order that I originally ordered and the wings were to perfection, no ranch and extra jerk sauce. I also was able to meet with the general manager Luther was extremely apologetic and wanted to make sure that my order was correct. It's very rare for restaurants to go out their way to make sure that customers are happy and fix any issues. Food was great and management is awesome.

Mr. Brown's Lounge has a history of bad service. On this day, service was at it's ultimate worst. The first thing the waiter told us that if we wanted wings it would be at least 25-40 minutes and the half chicken would be an hour and a half. This was at noon! Then I saw the table sign with descriptions of their new menu item...tacos! I was excited to try them. I was served these sad looking tacos. I asked the waiter while I directed his attention to the table sign that indicated the tacos come with pico de Gallo. He started arguing with me and in a nasty tone said that he would bring me something else. I only have a limited amount of time for lunch, so I declined his offer. I won't be going back. It's too bad since their wings are delicious, if you can wait an hour to be served. NOTE!!! We went back to Mr. Brown's today and delighted with the food and service. The pictures below show how the tacos should be like, and they were delicious!