Einstein Bros. Bagels

This is a review I should have left a while ago. I had recently moved out of Lakewood, where I was used to visiting their Einstein Bros regularly. I was ecstatic to find there was one on this side of town as well, and an even better Einstein Bros at that! My first time in, I had asked about retail packaged Nova Lox which I used to buy from the Lakewood location, as I've found the kind they use here to be better quality than any I've found in a grocery store. The manager informed me I was the first person to ask for it in this location, and they didn't currently have any, but he would put in an order for it, and I could stop back in in about a week and he'd have it. Not only did he follow through on this, but they've had it in stock every time I've gone in since! Most of the time I just stop in for a bagel and/or a coffee, but it's nice to know they cared enough about my opinion as a customer to stock a product that I like. Always a pleasure every time I stop in, everyone here is kind, friendly, and efficient!

I had ordered an online catering order for about a week in advanced, I was really excited on getting this order since I live really close by and this was for a monthly employee breakfast our company does to show appreciation to our workers. Unfortunately when I arrived it was not in their system and the order was not made, even though I was given a confirmation email/charged my card. Needless to say I was pretty upset, but it is what it is. The 3 employees made the food super fast, they even locked the doors so they could focus on my order alone, offered to still deliver it (my job was too far, about 28mins away) and even gave a partial refund. I'm sorry, I didn't catch your names but Thank you so much for working really fast and making sure I still got my order. The workers loved all the food and everything was perfect! Next time when I do another online catering order I will be calling to double check the order went through lol. Thank you!