Krystal

DO NOT WASTE YOUR TIME VISITING THIS LOCATION. IT IS A DISGUSTING OPERATION OVERSEEN BY DISGUSTING REPRESENTATIVES. I will close with, first, repeating the collective excuse given to me for this absolutely appalling quality of food, and that excuse is, "its NEW chicken amd they are bigger and we have to cook them for more than 4 minutes so that is how they come out of the fryer." Allowing the images to speak for the vast majority of my disgusting experience, I urge anyone to beware of this establishment because something is very wrong with the people who are operating this restaurant. Purchase receipt is included among the images to prove this all occurred within the last 38 minutes.

UPDATE: The owners of Krystal were very responsive and replied to my review within a half hour. They requested that I contact them by phone or through their contact page which I immediately did. Unfortunately, despite their quick initial response, I have yet to hear from them regarding this matter. It is very disappointing to know that a local business seems not to care. I hope that the Krystal Burger on Keith Street doesn't discriminate against handicapped people but our experience there has me wondering. My wife and I wanted Krystal Burgers so we drove through the parking lot and saw that there were several people eating their lunches in the dining room. We parked and got my handicapped wife out of the truck and onto her walker. At 11:50 am we entered and walked right past the cashier to a table where my wife could sit while I placed our order. I returned to the cashier and the manager said, "The dining room closes at noon." Looking at my watch and seeing that it was still before noon, I told her I did not understand. She told me that, "we have a staffing shortage and the dining room closes at noon." I still wasn't understanding why we couldn't eat our meal in the dining room as there were other patrons still eating there so I asked her to explain. She said, "the dining room closes at noon so you'll have to get your food to go." Not wanting to support a business that clearly didn't want ours, I collected my wife and we left. I'm not sure why we couldn't eat in the dining room as I'm sure that we, along with the other people still eating there, would not have been in the way of a "staffing shortage" exactly at noon but I do know that there is no reason to treat people, especially people who are mobility impaired, in this manner. We all have our burdens and we all are affected by Covid, shortages and the pandemic. There is no reason not to be nice.

2 years ago this was a 5 star review. Since then each trip has gotten worse. My last breakfast experience made it my last. Rude employees. Terribly burnt bacon. Phone that never works to call about a problem so you either have to drive all the way back right then or just throw away the food. I drove back with my 2 low carb scrambler bowls. Of course, you can't just walk in because the doors are always locked. The employee was obnoxious and rude. I would have liked my order replaced but because she was so awful I chose to get a refund and go to another place to get food.

Mine's the working experience. I've been working there since May 2021 and I've had plenty of the wanting to give up & quit moments but I don't because I'm not the kind of person that quits a job. I enjoy working at Krystal's, my manager's & co-worker's are nice and fun to work with but it does get really stressful and frustrating working 2-3 different positions basically at the same time because there's not enough staff to work them. And, that's why customers would have to wait 10-40 minutes for their food.