Sequoia Sandwich Company

I just ordered 2 sandwiches one for me and 1 for my husband. I tried eating one half and just wipe off the mayo.... it's so messy and not only is this Mayo ony bread it's on the meat cheese and lettuce. it's like layers of mayo. Both sandwiches were made sloppy. with entirely too much mayo.i used 4 napkins removing all the Mayo from my sandwich. looking at the globe of it is making my husband gag he doesn't even want to eat his. I'm very disappointed. If I lived close I would March back in with my sandwich and demand a refund. both sandwiches are going in the trash.

The service here is great, they are polite there seems to be a new flip around. Sometimes wait times can get to be a little long but it’s made fresh and it’s not Taco Bell. You’re essentially at a restaurant. They make the soup and bread ready to order. There’s a new girl with short hair that just cares for the employees and customers so much. She went way out of her way to make sure not only my party but the ones waiting In front and behind were all comfortable as they waited. Watched an older man completely disrespect her and so I tried to tip her $5 but they split tips so she put it in their jar. She handled him well and stern. I like seeing the change and growth here. I come often. Most of these bad reviews are just impatient and selfish. Most employees are under 25 closer to 18 and they have room to grow and learn maybe treating your food service workers better will get you better service. Just for the record I’ve never even kind of had a problem here. If you don’t want to wait just go. If you can it’s so worth it. Also if you see more than 3-4 people at a place like that most likely the others are new. They take online orders, catering orders, phone orders, and a line out the door of orders. Think of that when you’re so angry you had to wait 20 minutes. They have twice as much work as you see and think. Thank you all for your amazing service. The manager is amazing as well.

Okay so we ate here for the first time over this past weekend. Upon entering, the crew of 4 that was working, were joking, laughing and carrying on (which was okay with us, cause hey, you gotta have fun). Anyway, we were greeted but weren't ready to order because we never been here before. However, the young lady that greeted us just said "when you're ready, let us know"..... there was no recommendation of what was what or what the menu offered, rather she just walked away. Upon figuring out what we wanted, we stood at the for a good two minutes before being asked if we were ready to order. Once the staff noticed, a different girl besides the one who originally asked us if we were ready took our order. For starters, her 'strawberry shortcake sweatshirt' (no uniform) was dirty, hair wasn't brushed and her attitude was horrible! She rudely took our order, then just walked away. Another woman (who seemed to be the manager) took the order from the girl and began to make our sandwiches. So check this out, she did have gloves on, but nobody on the crew was wearing a hair net. Though she handled the food respectfully and was clean about it, I began to look at what the other staff was doing. One girl went into the back of the house, and another began to fix her lunch without washing her hand. She served a cup of soup and cut two slices of bread from the same loaf that is used for customers with no gloves on, just her dirty hands. After noticing that, I continued to look around and noticed how dirty the floor was, both behind the counter and in the dining area. I thought to myself Hmmm..... you got a 4 person crew here and your establishment is filthy. I looked at my wife and told her, look behind the counter and look how dirty it is. She agreed! Anyway..... our sandwiches were made along with a cup of soup (oh yeah and with 2 slices of bread from the same loaf that the other worker cut from with her dirty hands). was served. Long story short, is that the sandwiches were decent enough (just too much house sauce) but the soup was powder based and not to tantalizing at all. As for the 2 slices of bread, they went straight into the trash. I give 2 stars on cleanliness and horrible attitudes alone. Sandwiches get 3 stars....

I don’t normally put places on blast but my experience here was far less than ideal. I was one of three people waiting on orders. It took over 25 minutes, and then they gave me the wrong order. While I waited two of the employees got into an argument and one stormed out. A batch of orders was burned while I was waiting because the argument was distracting them from the timer going off. When I realized my order was incorrect and returned a few minutes later I got nothing but sass from the person helping me. When I politely expressed my frustration with the wait time and the wrong order she responded with “it’s not our fault the bread takes awhile. We can’t give you a sandwich without bread.” Another employee said “but bread takes 3 minutes…” Thankfully my correct sandwich tasted good. But I’m not sure I’ll ever return to this location.

There is no listing for the Sourdough and Co. in NW Shaw area located by Target so I'll be posting here and give a one star upgrade since it's not every chain that's guilty by association. So there is no way to order online or by phone so automatically you lose about 3 stars because going to a restaurant and just waiting for your pickup order completely defeats the purpose. If that isn't enough the wait was about 30-35 minutes, I got so bored after 20 minutes I stopped caring. There were only two people working there at the time, so maybe I shouldn't be so harsh, but don't they have a manager who can come in? Don't they pay their employees enough to cover shifts? If you want to be a 3-5 star restaurant as far as ratings, these are EASY fixes!!!!! If I owned the place things like this would have been taken care of after the building phase or do I really need a business degree to be taken seriously? When did customer satisfaction take a back seat to the almighty dollar? Maybe they should put up Arcade machines so customers have something to do for 30+ minutes of waiting for their orders? This was as around 7pm on 12-19-2021 near the target on W shaw.