The Broilers

Broilers (especially on Willow & Herndon) has gone downhill. This is not once, twice, or 3 times that I have tried to give it another shot and it just seems to get worse and worse. Not only with the increase in charge (as everywhere) but they are charging more for less. Shy of $11 for a half salad which probably doesn’t even equal to 2 cups of lettuce and definitely not even a 2 oz of chicken. The “portions and weight” I was told is up to the owners direction. It is very sad to see how the quality of salad has diminished; I have been a long time Broilers fan, and have seen the original portions vs.now (my daughter worked there many years ago). Today, was the day I totally forgot that this location was not my fav but I have been reminded once again. I stopped in quickly for a salad to take to my boyfriend who has COVID, and a salad for myself. I get home and again, missing both dressings for both salads. My half salad was a huge disappointment. I called to let them know (which I don’t usually do) and of course it’s attitude and advised I could go back to get the dressings. I don’t know about you, but once I’m home the last thing I want to do is get back in my car to drive back to get something that should have been in the bag in the 1st place. The only Broilers I will continue to go to in the future is the Palm & Herndon location. They tend to still try to keep up their standards of a decent salad. But if you want more and better quality for what you pay for … try Kabob City instead. They at least give you a decent amount without gauging you for 20 pieces of lettuce..

I honestly love the food and can’t get over their beef salad, but last time I talked to a friend she explained to me how she once found bugs in her salad and to check before eating, so I did the next time and yeah, there was a couple gnats and little insects in the lettuce. I made them aware of it, then I went to the other location on Shaw and 99 area about a week later and they had bugs in their salad also 😭 lol maybe they don’t rinse the lettuce?? Maybe this review will leave a recommendation on to rinse the lettuce before serving lol I’m sorry everyone’s always really nice, but please hold the bugs. I like looking at them not eating them

Love the food, but I would start going to a different location. Never have I been served cold fries and chicken, yet here I am, having to reheat my food I phoned in and waited an additional 45mins in store for. It wasn't even that busy. People who walked in, didn't phone in beforehand, got the same exact order (minus fries) before me.