Taco Bell

Worst Experience, if this could be rated no stars it would be. Took 50 minutes to get take out from the counter inside, which was missing items which took another 10 minutes for 2 Mexican Pizzas. The Pizzas are so lack luster with not evenly spread ingredients or hardly any of some. Get home and find out 2 of the soft tacos we customized were wrong. They didn't have Large lids, which they haven't had for almost a month or they go out so fast. The manager that was on duty was helping on the line but honestly, we watched as 3-6 people canceled their order with a 30-45 min wait. The male manager also was speaking to another customer who had been waiting 45 minutes and he said he was doing 1 ticket from the drive thru then 1 for the lobby, which tells me they do not know how to handle a rush. Managers should know how to expedite and check for accuracy, also most of the line workers I could visibly see not caring about what they put out as the just rushed through it. The ENTIRE staff needs to be retrained and the stores manager needs to be fired for the absolute lack of knowing how to make sure you have plenty of any item in stock, not trying to cook their books for a bonus from corporate. Most of the Taco bells in Colorado Springs are this way, it is because managers hire teenagers who are not taught correctly and also not disciplined for doing something incorrectly. 0/5 Stars would not recommend any Taco Bell in Colorado Springs until they all are completely overhauled with staff that can handle the demands.

Really enjoy Taco Bell but this location has been disappointing on a few occasions due to its slowness and inaccurate execution. Ordered through the mobile app for drive thru pickup. Simple order: taco party pack (6 soft and 6 hard tacos) and a chicken quesadilla. I checked in my order at the speaker and then waited another 30 minutes before I got my food. When I got home and opened the order, the quesadilla had no chicken and the tacos had only meat and cheese. No lettuce. Additionally, the hard taco shells were soft and the soft taco shells were hard. I understand many restaurants are short staffed but this location had 6 workers that were all huddled near the drive thru pickup window hanging out. Word of caution: if you do go here be prepared to wait awhile and definitely check your order before you depart from the pickup window.

Overall, a positive experience. Expect a long wait in the drive through. The food was tasty and the customer service was friendly enough. Not sure why, but the wait was long - there were only 4 cars in front of me but it took about 20 minutes to get my food. Also, a heads up on the drive through design. Cars end up backing up into the road and other cars drive around them to get by. dangerous and I saw a few near-hits between incoming traffic.

The past 5+ orders I've gotten from this place has been amazing! Everything I've ordered has been included (and I've even have received some extra crunchy tacos) sometimes the line moves slow but I know they're doing their best. And I appreciate all their hard work and effort because it is always so good and worth the wait!

This review is almost unfair. I love TB . That stands for Taco Bell if you didn’t pick up on that. I feel bad they pay actors to be in their commercials even though I would volunteer as tribute solely based on my addiction to the nacho cheese. The staff at this particular location is amazing. My order is prepared as if the Mexican American Gods had a party and elegantly put all the ingredients together from scratch. I’d post a picture but my food doesn’t last long!

The only good thing I can say is the staff were friendly. 22 minutes to get a basic order. The entire restaurant is filthy. The kitchen / food area was covered in filth. One person was making an attempt to mop the dining area, but failing. You can feel the floor is covered in a fine layer of grease. Every single surface in the dining area looked like they had used a rag dipped in soda to clean it. Not a single clean table. I was afraid to touch anything.

I wish I could say my experience is good here. Unfortunately post pandemic the new kids are not fallowing even the online orders. It would be wise to give the new kids time to learn the criteria. I'd say go inside if you wish to make an order. One might find themselves going back in for a lost drink or a missing taco. No joke.