Mcdonald's

I've decided to change my review. It's been some time and I've had a chance to give this McDonald's a second review. I had a few pleasant experiences recently at this location of McDonald's. These guys have turned it around. The food is better than before, and the time it takes to wait for food isn't that bad either. However, what really got my attention is the service. They now have a whole team of staff ready to take care of what you need. This is a McDonald's that clearly has a great atmosphere amongst the workers and choice leadership. It seems like they care just a bit now. They don't make me feel like they are doing me a favor. They have transitioned into a normal business/consumer relationship and care about the customers who pay and themselves who give the service they are paid for. Keep up the good work. I now recommend this location to anyone. I'm going to continue to leave my previous review just in case you were wondering about my edited review. __________________________________ This place is the worst McDonalds I've ever been to. The overnight manager, dark complexion and thinks he's a gangster, is terrible. You will find him usually taking orders when you pull up to the box overnight. He will never give you a greeting that makes you feel welcome. In fact, the guy's customer service is so bad that I contemplated just leaving, then changed my mind so I can get his name to complain to his DM. I work in customer service and what he was giving me was a far cry from quality service. Not only was the manager rude, but he also has the attitude that he is doing me a favor by being open and serving him, completely forgetting that I'm actually paying in more ways than monetary for him to be there while acting like he is doing me a favor. Then the food took about 9min to get out to me, so of course the nuggets were cold, and they asked me if I wanted sauce, I requested bbq yet no sauce in the bag. Of course the guy didn't even offer me a receipt, although I wouldn't have minded except I needed proof I was there in order to make the complaint. I asked for the receipt and the guy actually rolled his eyes at me. I was calm and respectful during this entire encounter. But I noted everything that transpired. This McDonalds gets an F for poor customer service, rude employee/management, the time it took to get my food 8m37sec, the food being cold, the condiments requested were missing, the straw was missing, and needing to request the receipt.

Usually this McDonald's is great, but not recently.. employees and service is great, and they are decent on wait time, it's the food not matching in quality. Fries are always hard, cold and slightly burnt and quarter pounder meat looks like it's been sitting all day and served cold. This wad at like 7:30 at night so typical dinner time so food should have been fresh. Generally speaking though they are on point 80 percent of the time so definitely recommend going if your near by!