Starbucks

Very typical experience at this location. Wasn't busy inside, drive thru was full. Still pretty quick service for both drive thru and in store customers. The restrooms were less than good. They needed to be cleaned and had trash all over the floor. Both restrooms were about the same. I would have given 5 stars had it not been for the restrooms.

There's simply nothing special about it. It was 3.50 for a medium coffee that tasted burnt. There is obviously a trend that some folks like and I'm not saying anything bad about them. However, there are folks who happen to be in the area and just want a coffee. I wish there could be a regular ol' coffee section as well as the fancy names with whipped cream section.

Great apologetic partners with empathy for their customers. However, due to them being overwhelmed I waited 20+ minutes for a Grande coffee with crème. Now usually I order a plain latte or mocha, however I didn’t have time. To top it off, after my name was called and coffee was set in the waiting area, I watch a customer literally pick it up and take it. (We had the same name, but his drink was different then mine). 1) Starbucks Corp. it is your obligations to make sure the volume of your stores are able to be serviced. This is not a management nor Barista level situation. 2) Coffee is now in drink rotation? Horrible choice of a decision. This needs to be changed back to the barista who initially takes the order. This will also solve problem number (3) in my situation. 3) Your store was literally so busy the manager closed the cafe for business until they could get caught up. Wise choice, I would have done something very similar. However, the handoff, personal connection, and accuracy is extremely important. Had my coffee been “Handel to me with my name called, eye contact, exit greeting…this would have all been avoided. These poor baristas and managers work like dogs while your CEO asks for raises that are an extreme excess to our economy and what Starbucks promotes as equality and justified value in their employees. Yes employees, they aren’t partners when they are left to deal with this kind of stress with horrible tools, budgets, and pay. Bring back Howard Schultz, greed has literally ruined this organization as well as the lack and ability to adapt to the culture of its success. Your going to have to find a strategy that actually works with the volume and constant change in traffic. Why? It’s the business you chose.