Noodle Box

Ordered a vegan option, thought when I got it, it tasted kind of funny but I thought, given how much I expressed that it can’t have meat or dairy that there would be no way that it could have either of those. I was very wrong, there was meat throughout my noodles, left me feeling extremely ill as I haven’t eaten meat in 10 years. :’(

We usually get a good meal here however tonight it was very bad ordering tofu rice noodles with no onion and got a box of noodles with no tofu and heaps of onions lime half the box of onion chunks the girl serving ignored me standing at the counter waiting to pick my order up I had to say to her hey that’s my food sitting there getting cold can I just get it please she was so rude when I rang on discovering the meal was wrong she quite clearly said the word f$&@ and them came back to the phone saying I had to come back in if I wanted a refund we also ordered spring rolls burnt on one side and raw on the other I usually forget about stuff like this and don’t leave reviews however swearing at customers or anyone really is not on I doubt we will go back as there are other places in town that have great service noodles with meals

WOW !! What HORRIBLE customer service. On the 4/2/2020 8pm my partner and I went to get noodles from noodle box for the first time. We ordered fried rice, teriyaki chicken and the honey soy chicken. We got home and took a few bites of our food and it was really awful. Totally uncooked noodles and vegetables and absolutely no flavour in either of our noodle meals. The rice was nice and cooked well and had a great variety of other vegetables mixed through, however again not a whole lot of flavour for the price. We drove back to get a refund on our meal as we weren’t paying for uncooked food and the girl at the desk was rude and incredibly unprofessional. I said we would like a refund for our meal as it’s uncooked and has absolutely no flavour, she replied she can’t do a refund for no flavour (rudely might I add) Which I said it’s not just for the flavour, it’s for the fact our food hasn’t been cooked properly and politely encouraged her to check our food. She shoved the bad of food away and snatched the receipt out of my hand. She also aggressively handed back our change. No apology and no attempt to even try resolve the issue. I felt really uncomfortable and upset at her approach towards basic customer complaints, I hope in the future this is worked on majorly within this store. Definitely won’t be returning to any noodle box in the future if this is how their staff deal with simple complaints and requests.