Starbucks

Today I placed my order through the app. 10 minutes before getting to the store so I would just have to pick up and go to work. I was going to pick up a latte and a Sandwich, no big deal right? Once I get there they never asked me if I needed something, I had to ask for help. I gave them my name and they gave me the coffee and let me know that they will give me my sandwich in a moment. It wasn’t ready, they forgot to place the order. It took 15 minutes to give me a sandwich that you only have to microwave. I got late to my job. I understand that they have new hires, at the end of the day it’s not even the new hires fault, because, come on, how are you going to let the new hires by themselves? 30 minutes since I placed the order for a microwaved sandwich and a coffee. Unbelievable.

I go to Starbucks too often, way too often!!! If you were to currently compare the 20+ closest locations, one is way above the rest! Congrats to the team at 292 Miracle Mile. Throughout the challenges of the pandemic, the team has done a great job keeping us a bit safer with their protocols and asking customers to socially distance, while never compromising stellar customer service. The team is efficient!!! They address me by first name (yeah, I know our names are on the cups) but even when I haven't placed a mobile order. It makes you feel special, like at your favorite bar or restaurant. What makes the team unique is that they know so so so many of the regulars that come in by name. They also remember the special way we all order our beverages. Today, topped the charts - Cristina remembered that I was saving some stars to purchase a pound of Casi Cielo (our favorite) whenever it would be released this year. I didn’t think it would be in for a few more months. However, the coffee came in yesterday and Cristina had already set aside a pound for me with my name on it. Talk about bringing a tear to your eye - that is phenomenal customer service in one’s DNA! Day in and day out, Tay is an amazing supervisor who is always ensuring a great guest experience and provides real service recovery, when needed. I’m sure this location has much less service recovery than other locations – they always seem to be onboarding, training and improving the team. Cassidy and Sherry always remember those customizations that all of us pain in the a$$es order. I know I'm forgetting the names of at least three others of their A-Team to recognize - Sorry. In fact, they are all part of the A-Team. Thank you for making the daily infusion of caffeine such a great experience.