Billy's Boulevard

Rating 1 for the attitude of a staff member. I came to Billy’s for lunch with a colleague. When we entered the empty dining area, the assistant behind the counter noticed I was holding a coffee I had purchased from The Coffee Club. She told me I’m not allowed to be in the shop while I’m holding “that cup” as it’s advertising for competition. I told the assistant we were here to buy lunch and if she has another cup I would be happy to transfer it - she refused and said I would have to finish it outside. She lost our business and we enjoyed lunch back at the coffee club.

I've had really good experiences at Billy's, but unfortunately this was not the best. We went for dinner during peak hour so always make exceptions for that, however, it took 25mins to get any drinks ordered, and our starter was also missed off the order and came after our meals. Garlic bread had no garlic on it but was still soft and fluffy. The food is quite good, just a few things to elevate to take to the next level. Some people looked like they were starting to get annoyed with the timings but, it is what it is. Still love the food

Ordered coffees to start, took the order and sat us down pretty quickly. When it came to ordering the food, I got one of the waitresses attention, she acknowledged and said she’d come back. It had been 15 minutes and no one ever came back to take our order instead were ignored by the other waitresses as they were busy serving other people. In fact, they were walking past our table with other peoples orders but not once have stopped to ask if we had ordered. Our coffees came after and we were not in the mood to order and eat having waited so long. So we paid and left. Horrible service, felt like I was ignored on purpose.

It’s not bad, but there is way to many staff on, staff touch their hair then hand food to customers, in Nike hoodies and have hands in their hoodie pockets. Staff don’t pay much attention and got our order wrong, as we went to correct them they walked off. Everyone is miss matching. May as well come into your pyjamas to work. There is one girl who has been standing behind the counter for a good half an hour playing on her phone. At least make it look like you want to be here with your presentation. Kinda makes you feel yuck and like your in a small cafe in the middle of no where. Don’t smile much, most of them are in tracksuit pants. For the price you pay you get served by people in tracksuits lol.