Oporto Cranbourne

We ordered a two wrap meals at 11am on the 27/5. We didn’t receive our meal until 11:50 that’s a 50 minute wait for two meals. They had only two people working. So ridiculous there was a lot of people that ended up walking out. The place was full of tradies on lunch break who were obviously annoyed because they had to go back to work. Uber drivers were also cancelling orders because it was taking so long. We walked out very annoyed.

We order three meals two Bondi wraps medium meals and Large Burger meal via the drive though service was quick and easy, that’s where the great service ended. Got to the check out window and the lady with thick Indian accent repeated my order which was difficult to understand, but enough to work out she was confirming only two meals from the three ordered. We waited 6 mins in the drive through, finally received meals. We tucked into the meals, while out and about the chips were 3/5, the wraps were 4/5 but the burger was soggier than a supermarket microwave burger 1/5. I also think I got ripped off because the chips we all the same size, I thought large meant large chips and drink….??? Think this is overpriced takeout!

I have always loved this place but recently the customer service has tanked. I waited 5 mins to be served despite being the only customer in line and seeing there wasn't many orders waiting on their screens. The 2 foh girls were having a chat and didn't seem to notice me until one of the boh guys said something. The chicken I received was on the burned side and was dry :( c'mon guys you've done so well in the past