Wagamama

Very nice food. Compared to original Japanese food it's really nice and almost same. Customer service is friendly and helpful. One thing which I will change it will be more info about QR code service as we didn't know that we can't order via this service. And tried to find table number :) All perfect and will be back!

Second time going to Wagamama’s and it was pretty good. The food was better than expected as the first time wasn’t that great. The restaurant is really nice inside with a good atmosphere. The only thing what was a bit annoying was the service as they weren’t too busy but it did take a very long time to get served. The other small strange thing was the serving methods was the main course came before the sides and neither side or main was together, but overall not too bad and I would probably go back sometime.

A nice quiet place for lunch. Gets busier and noisier for dinner as with most places, but music isn't super obnoxious. Accessability: The entrance is level access with wide airlock style doors. They are not automatic, but aren't too heavy and I've been offered help quickly by staff. There are some disabled parking spaces right near the entrance, but disabled parking is limited for the complex and accessability through the rest of the carpark isn't great. If you rely on disabled parking you may find there isn't space at times. The disabled toilet is through the restaurant and at busy times could be a bit awkward to get to. It's through a standard door into the toilet area and then has a large sliding door. There is free space next to the toilet and a large area for turning. There are some benches that aren't fixed and can be moved out of he way for wheelchair users. I'm not sure if there are any tables with multiple moving benches so wheelchair users can sit facing eachother. There are no table legs on the floor under the table so I am able to pull myself under fully in my wheelchair without issue. There is a sort of shelf running under the middle of the table which might require a bit of caution form some chair users, but was not in the way for me. The tables are a bit higher than average but I still find they are comfortable to eat from. General: Everybody I've been with thinks the seats are incredibly uncomfortable. Most of the benches are fixed in place so can be awkward for larger people, people who can't easily step over or around a bench etc. Almost none of the seats have backrests. Service and food has been good every time. Do be aware that food is served whenever it's ready so some people may get their food at different times. Occasionally we've had quite a long wait between people's meals. There's a good selection of vegan options, including drinks and deserts. Vegan options are clearly marked on the menu. Staff have a tablet with allergen information to check if a person with allergies is ordering. Portion sizes are good and it's easy to get take out containers for leftovers. Payment is possible via card machine or through your phone using a QR code.

We love the food at Wagamama. It looks great and tastes amazing. However, having visited several locations, Crawley is one of the worst for staffing. Our order arrived incorrect. Our drinks were brought another three times after having received them. The staff seem lost and hanging around as numerous dishes sit under hot lamps waiting to be taken to tables. Tables were waiting to be cleared. The entrance doors were held open making the restaurant cold. We asked to move but were told no. Please sort this restaurant out. There is direct competition at this location and Wagamama Crawley is trading on the backs of others.