Alexander's Patisserie

Not sure where to start on this review, overall it was a disappointing experience. We were super excited to have afternoon tea, my daughter wants to go to England on our next trip. Let's start with the tea: we chose earl gray, black with peach and peppermint. The best was the earl gray however they refill your tea (add water to the pot) and none of the teas even got half the flavor as the first round. One thing I am going to disagree with on most other reviews is the luxury upgrade was worth it, the sliders were amazing. The rest of the snacks were overall a let down. The sandwiches were smoked salmon and ham/cheese and the bread was quite dry especially towards the edges. It would have been great to start with a lighter, fresher sandwich (cucumber for example) as overall the food was heavy. The scones were good but nothing special. The pastries were the best of the experience but none that I would make a trip over for. Lots of potential but not worth the cost.

Very expensive bakery but worth it. If you like macaroons, come here! Strong flavor, a little chewy with the crunch when you first bite into. Coffee and tea drinks are okay. Not many seats but you can take your pastries/drinks and eat at the Main Street park. I just found out that afternoon tea is being offered at this location 🥳 Can't wait to try it out!

Management response is above and beyond We have called and checked for cake in stock. We also let know that we are coming to buy and pick it up. 10 min after in the store the seller claim led that another order got in and picked it what we have been coming after. It is amazing how one person can change the business service perception. As we have spoke to the restaurant manager he went above and beyond to fix the perception and actually addressed the issue right away. It is always about to have the right people !

This particular location is very small. They also do not sell whole cakes. Chocolates: Expensive. $2.50 a piece. While they're not bad (the flavors are quite good), you can get better chocolate at this price range. They're basically two half spheres stuck together. Pretty to look at but...$2.50?? Macarons: The shells are dryer and harder than what you normally get at other places. It makes for a stronger shell that is visually pleasing (very smooth and less likely to have cracks) but it's a little weird biting into it. Not bad, just different. Pastries/cakes: I've tried the chocolate pillow, roxanne and vanilla tart with my favorite being the roxanne (very messy to eat!). All the cakes are beautifully made, delicious, and pricey. In terms of value: cakes > macarons > chocolates

Wayyyy over priced! $9.50 for a pastry is more then any fine pastry shop I’ve been to anywhere in the US or internationally. High end plated desserts in SF are $10. For that you not only get the same dessert, but it comes with homemade sauce and ice cream, your paying someone to plate it, and the server to serve you. I love to try high end pastries and willing to pay for them. But Alexander’s just let me down. The chocolate had visible lines from assembly, and it lost its shine. Both are signs of bad quality in high end desserts. I went to school to be a pastry chef at the CIA. The macaroons tasted old and chewy. I wonder if many of their stuff is bought and assembled. Yes you can buy chocolate shells and piece them together. The store itself is cute, and their packaged items looked ok. Except for the store bought jiffy marshmallows covered in overpriced chocolate.