The Hospitality Sweet

Highly disappointed in their abilities to make a cake. I've had the food there and was very happy with the quality and taste. I admired the pristine cakes on their display wall so when it was time for my daughter's birthday, I decided to order her cake from them as she wanted something a little more custom than you can get at the grocery store. I took in a picture and was told that they could recreate the same cake without a problem. When I picked the cake up it looked nothing like the picture and was very sloppy and poorly made. I understand that you can't always make an exact replica however, this wasn't anywhere close to looking like what was ordered. It, quite frankly, looks like a child made it. When I voiced my concerns with one of the staff members, I was quickly written off and was told, "Well, I don't know what you want me to tell you". Very poor customer service. I think they should stick to making breakfast and lunch. Cakes are not their specialty.