Uno Pizzeria & Grill

Came in for a Tuesday evening dinner and drinks with my hubby. We have been trying different restaurants and bars in the Dayton, Ohio area. We ended up being followed down the ally for a block. Lil sketchy but we really wanted that beer and pizza. The greeter at the door did not seem to be enthusiastic about her job. We asked if we could sit at the bar and have a menu and she got a little smart with us about having a menu. Once again we still really wanted that pizza and beer. We sat in a nearly empty restaurant for about eight minutes with no bartender or server to be seen. Eventually a gentleman walks from the alley where we had seen him taking his smoke break right before coming inside. He walks up ask us what we want to drink. My hubby asked if there was a drink menu. The bartender or server whatever he was he didn’t introduced himself as anything he looks down and without an ounce of customer service and says “no not really.” What?! When I tell you my husband and I looked to each other and without a second thought stood up and walked out. I tip very well even when service isn’t the absolute best but for us to just want to walk out because the environment was not inviting the staff did not care about their job whatsoever. No fake smiles and no helpful advice. We were their inconvenience. So we took that inconvenience of cash right out that door.

Before last year, I had not been to an Uno Pizzeria & Grill in many years. The last time I had been was in Maryland, 10 years ago. We had a large party and had all sorts of issues. I was less than impressed and never had a desire to go back. Being back in Dayton, and having one close by, I decided to try them again. I placed two orders in a row with issues. Burnt chicken on the chicken parm, toppings missing from the pizza, overcooked lasagna noodles, and things just overall not as expected. I got in touch with the manager, Joe, and he was very receptive to my feedback. He even said that they were tweaking the chicken parm recipe, since that was one dish that we had repeated issues with. I'll be damned, they actually did it! I have said it before, and this is a HUGE testament to the fact that management can make or break your experience. Uno's isn't my favorite Italian restaurant. But because the manager followed up with me, and really took my feedback to heart, it makes me appreciate this place so much more!

Service wasn't stellar but I love their pizza, it's very different, very deep and the crust is simil to a savory pie crust with some pouf to it.. My 7" Numero Uno pizza (But I hold the peppers) fills me up. We shared a "Deep dish brownie" - the dish was deep but the brownie was not, it was only 1/4" thick!

Let’s start by saying the Cheese and tomato pizza was pretty damn good! I have to give complete props to the evening manager Sam as to why this is even a five star review. Realistically my initial experience was more of a 1 star rating. Unfortunately the new hostess took my order wrong while we were on the phone even though I was 100% sure we were talking about the same thing because she had been explaining prices to me that matched with what I saw online. I ordered two deep dish regular sized cheese and tomato pizzas and what I received were two regular classic deep dish. ( My bf doesn’t eat meat and this has sausage ) After a long day of work I didn’t think to check the pizza at the restaurant and lets just say we were disappointed to see we got the wrong pizza! I called immediately and the manager Sam answered, I explained what happened and she said that she could make us the correct pizzas; this is 15 minutes before closing. At the end of the night, we were able to get the right pizza and Sam truly made having to come back to the restaurant worth it! She was extremely professional and I appreciated her going the extra mile even after the store “closed”.

I enjoyed it here. I haven't been since I was in high school. Great food if you're into Italian food. But if you're not in the mood for that they have other options. Burgers, steaks, as well as chicken. Prices are a bit on the high side but you'll definitely get your money worth. Our server (Guy) was very attentive and helpful. I and my fiance will be back and we highly recommend it to anyone who hasn't been.