Pizza Hut

Ordered at 7:46pm. Store was 6 min away, yet took 1hr 45min to get it. Pizza was cold. Wings were soggy. My soda was hot. They didnt provide a receipt. And they didnt bring it to my hotel room; they made me meet them in the lobby. I tip well but This is unacceptable. Also, I require a receipt for company expenses, so this is very irritating. If I could Id take back my tip I would in a heartbeat.

This restaurant is very unprofessional with the staff sitting around laughing talking and playing order was ready at 7:20 got there at 8 and called for curbside pickup and nobody was answering then someone pick up and then hung up and then I called back again and they said it will be out in 15 mins no one came and then I went inside and the employee said nobody told me there was a curbside pick up and so he handed me the food and the cheese sticks I ordered was breadsticks and they were burnt and then the wings were not in my pizza box so I said something and he made it and that’s how they looked then the sauce was expired and the box had a lot of burnt stuff in box and I didn’t leave the restaurant into 9:25 and I arrived at 8pm smh

Customer service needs help. The young lady behind the counter seem to be bothered. She was very short with her responses and gave me the impression that I was bothering her. When I returned to pick up my pizza she stayed in the back and seemed to ignore the customers up front. A nice gentleman came upfront and turned my experience around with a smile and a positive attitude. He is the only reason there is more than one star and the only reason I left a cash tip

We ordered such a simple pizza! How do you screw up a pepperoni pizza? These kids are experts at it apparently. Somehow they found the time to take a couple seconds from looking at their phones so they could dump 5 lbs of cheese on some dough with barely any sauce (I didn't think there was any sauce when we first opened the box). Then obviously we can't forget that this is a pepperoni pizza so let's just give the edges of the pizza a light dusting of pepperoni. NEVER PUT PEPPERONI ON THE MIDDLE OF THE PIZZA THAT IS WITCHCRAFT. Its news to me but I guess the pepperoni only goes on the crust? Is that just a special treat available at this location only? This was the most depressing pizza I've ever laid eyes on. It gave ME depression just to look at it.. The dough wasn't even cooked all the way. We should have just laid it to rest in the backyard but instead we tried to eat it. It was foul. I can confirm that this pizza had more cheese than any other ingredient. Why?...just why ?

We always love Pizza Hut pizza. It’s disappointing to put a $97 order in on the app over an hour before I arrived to get it AND to get a notification from the app that my order IS READY, but then arrive to pick it up and be told that my order isn’t out of the oven yet…(which, based on my observations while waiting, actually means “your order isn’t even IN the oven yet”). If the app told me it wasn’t ready, I could stay at home and come to pick it up when it’s ready. Is there no communication between the app and the store? It’s 25 min past when our very large order was supposed to be ready and I hope I can see it being put together while I wait in the hot and uncomfortable storefront. I took the opportunity to tip on the app ahead of time, so I guess they aren’t motivated to deliver good service since I’ve already tipped ahead of time? I’ve worked in the service industry and I understand that things can get behind, but this is very frustrating.

You deserve o stars but I can't post without giving you at least 1 Pre-ordered pizza for delivery. Pizza hut staff cancelled pizza order without telling me because short staffed. I found out 15 minutes before pizza was due for delivery that it had been cancelled. Staff never let me know even though pizza had been pre-paid,

Placed on May 29 at 5:53 PM. I received an email that my pizza would be delivered by 6:25pm, At 6:23pm, I got the email with the survey. By 6:35pm, I still had not received my pizza. I called the store. They said they gad no delivery drivers & were waiting on DoorDash. They asked if I would like to come pick it up instead. I said yes, but I would need a refund for the delivery charge. They said OK. I got to the store. They couldn't find my pizza. After several minutes of looking, they said they would make a new pizza. Finally, they found the original pizza. I asked for the refund on the delivery fee, as promised over the phone. They said they cannot give a refund; only store credit. That is NOT what was discussed over the phone. No one EVER mentioned BS store credit over the phone. I NEED A REFUND TO MY AMERICAN EXPRESS CREDIT CARD.

Last two times i ordered delivery they canceled ordered saying they dont have any delivery driver. I understand its hard with the employees but atleast update on the website and dont have the option for the delivery. It’s frustrating when you order that and get a call to cancel the order. Wont be ordering from them anymore and will be canceling my hut rewards program. Will be joining Domino’s atleast they will deliver.