Red Robin's Burger Works

We stopped here on the way out of town. We were surprised at first as it is set up as counter service, but rest assured all the favorites are there as well as alcohol. The food was just as good as the traditional setting. The service is what really stood out for me. Cody took our order, Alyssa brought our food and both were well above and beyond what you would expect from counter service. Cody even answered all my friendsf questions on the "new to us" counter concept. I hope they expand this to other cities.

Tried it back when it first opened and was not satisfied. Tried it again recently and I am overjoyed with this restaurant! Great simple menu with room for customization, it is a little pricy but absolutely worth it. Burgers are cooked well and of hearty size. FRIES INCLUDED WITH PURCHASE OF BURGER! And while dining we were asked if we wanted MORE FRIES!? And they accomodated for us a smaller size drink than their regular "small" size. Exceptional customer service and product quality. Their shakes have REAL ICE CREAM that DID NOT MELT until way after we left the restaurant. Amazing food, amazing service, 4 out of 5 due to price, but worth it!

This place puts an awesome spin on Red Robin's amazing burgers by taking the atmosphere from a more traditional restaurant experience, to more of a on-the-fly eating experience, BUT with one BIG difference.....no sacrifice to the infamous quality Red Robin is known for. It was easy to get in, get ahold of a Royal Burger and get back on the road. Highly Recommend!

My family and I have eaten here many times. I wont say its always perfect but anytime something was not right with our order, the staff has gone above and beyond to make it right. I would agree that the number of bad reviews suggests the staff here are not getting things right the first time around, but they have always corrected concerns when we have brought them to their attention. Also. the staff has always been very polite when we have been here.

Food is delivered relatively quickly. Still need another Coke Freestyle machine during rush periods. Fries are much better here now but I honestly go for the Jack Daniels BBQ Chicken. Yum! Front counter staff is hit or miss - seems to always be someone new but that comes with the trade I guess. Not really a fan of the burgers here - much more charcoally than the regular Red Robin's but the chicken is excellent.