Coffee Beanery Limited

Normally I go to Starbucks because of the consistent service and their drinks always come out the same. I was really annoyed at this particular Starbucks that the baristas didn't seem to care about customer service. To be fair the drinks were the same as any other Starbucks that I have gone to but the service was just terrible. For being in the Renaissance center I was surprised that the standards were so low. not only were they rude right from the gate but when I asked if they could fill up my water bottle they said no. at every other Starbucks I've gone to, the baristas have happily filled up my water bottle and I feel like it is the least that they could do after paying almost $6 for a latte. If you are staying in the Renaissance center I highly recommend that you just go somewhere else for coffee. Ignore the convenience, it will be worth it to go somewhere else.

Starbucks sends coupons to redeem on your birthday. This store told me that they do not honor those. How am I supposed to know that? I only find out after I have been in line a long time. Why wouldn't they honor them? They are a Starbucks store. I don't understand how a company can get away with these promotions that they do not honor. Very poor customer experience Starbucks!

While the service is fine, the lattes always seem to taste burnt. I usually go to Starbucks because the coffee is consistently decent (not the best I've had, but certainly drinkable and better than what a lot of chains offer). This is the only location that has been consistently mediocre and after three inferior lattes, I've decided to stop visiting this location (inside the GM Renaissance Center).