Paul's Pizzeria

My boyfriend and I come here somewhat regularly. Good food, but I’m pretty disappointed with the customer service I received today. All I ate yesterday was a veggie pizza from here for dinner around 7 pm and by midnight I was feeling pretty ill, unable to sleep. I ended up getting sick in the middle of the night and have continuously been sick since then (it’s noon as I write this). I’ve worked restaurants and I totally get it that stuff happens sometimes but I decided to give them a call to let them know what happened calmly just so they can check whatever they need to check to make sure all of their ingredients and food prep is good. I purposely said that I wasn’t calling to make a big deal or make trouble, that I just wanted them to be aware. The guy I spoke with interrupted me as I explained the situation saying he was the superintendent I guess? And that “that’s impossible because all of the ingredients are fresh so there is no way”. He was pretty dismissive and rude considering the situation. I was calm and understanding when I could’ve been a real A-hole over something like this. I believe their ingredients are fresh and they make good food. Unfortunately in the food service industry, sometimes things happen. Mistakes happen, cross contamination can happen no matter how careful you are. I think if a customer calls to inform you of something like this, you should be understanding and empathetic, not automatically jump to being defensive. I guess I can only hope he took me serious enough to at least tell the cooks to make sure they are extra careful in their preparation. So yeah, good food but I don’t think I’ll be returning after this experience

Ordered online, website said about 55 minutes. I was able to watch on the tracker while it was being made and out for delivery. The driver called about a minute out to confirm my location. (I am a truck driver and often have difficulty with delivery drivers locating me) the food arrived 40 minutes earlier than suggested, was still warm and prepared to my picky satisfaction