Cold Stone Creamery

I have only been to this location 3 times and twice I've had to deal with an attitude from a blonde girl who works there. During my last visit I picked up an online order and once I got into the car realized they did not include my cone. I went back and received one in a plastic bag only to realize when I got home it was broken like the picture. There were no crumbs in the bag which means it was broken before she put it there. Mistakes can happen but the fact she's had an attitude the times I've had her makes me think otherwise

Just pitiful. Moving slowly and not serving customers IN THE ORDER THEY ARRIVE. A customer walks in after me, goes around me and the customer in front of me, and looks at the different options (which is necessary due to the stores layout). This customer starts asking questions about the ordering process. When told, she looks at a menu on another wall, comes back and asks about the prices. Instead of redirecting the customer to the end of the line, a staff member proceeds to take her order......ahead of me. I came very close to going off on both of them, as I feel the customer knew exactly what she was doing.....and the staff for not re-directing her. Instead I left. From now on I'll be going to Hiram, Newnan or the local Brusters. Will never spend a dime at this location again.

I have always visited this location but as of late the quality of service has sadly declined. I recently went in and found it very disturbing that no one wears a net. The girls that were in there on the evening of 2/22/22 had to go to the back to get the ice cream and literally brought it to the front on 2 paddle scoopers. There was one girl who was scratching at the ice on the board with her fingernail and if that wasn't bad enough the second girl preceded to plop the ice cream down on the same unclean board the girl was just scratching her nail on!. The straw that broke the camel's back was the fact that the girl who got the ice cream had a hair scrunchie on her wrist while mixing people's ice cream!! This location really needs to get it together!!

Tonight I called the store at 9:25 Pm. I spoke to a lady who said that they will close at 10 pm and take the last customer at 10 pm. I stated “Ok I just wanted to make sure you won’t be closing the door early before I make a long drive” and the employee respond “You you’re good”. I arrived at 9:57 and pulled on the door only to notice that both doors were locked. There was a lady continuing to clean up instead of making eye contact and saying that they were closed. I then waited at the door for approximately 5 min because I just drove over 30 min and I wanted to speak to the person I spoke to earlier. I figured someone would come back out maybe a manager to cut the lights off. Instead of someone coming out to close up and shut the lights off, they avoid even stepping out of the door way to cut the lights off so they reach their arm around a wall and hit the switch. That was probably the most rudest thing at this point because they knew there was a customer out side of the store that was there before they closed at 10 pm and they refused service. I then drove around the back to tell them that was rude and that I actually drove a while to get there for ice cream. Someone then cracks the door and holds a phone out with a flash to video tape or take a picture of my car. To me it seems as a racial cry out for them to be victims when this is poor customer service on them. I then talk to the pizza place next door just to see if this is normal for that cold stone to act in such a way. I then got back into my car and they cracked the door again. It was obvious that they were watching me on camera which was weird. After, I left but I can’t wait to call corporate. As soon as I drove off, sure enough, I see a slew of cars leaving the parking lot. I have never experienced this from a cold stone in my life. Those ladies made me feel like it was a crime to get ice cream and speak to a manager.