Waffle House

If I didn't love the waffles I would have left. The customer service in this place stinks. I waited 35 minutes at the counter for someone to take my order. I watched as several people were waited on on another end of the counter and several walk-in take out orders. When I flagged a worker down another reached out and said I'll be with you. Well she never came. I asked another lady her statement was that not my area, sorry. There were 9 people working and I could not get one person to assist me. I will think twice before visiting this location because the customer service is a 1!

It's it's 2 a.m. on a Tuesday night and there's 2 Waffle House employees and 8 customers. I was told they are closed because they are short staff. I 40 years old I been to waffle house 100s of time with 2 or 3 staff and 30+ customers. This 18 year old server is the only thing short... of brain cells. She must have made her $30 quote for the night and is happy living in poverty.

Ordered a togo order and the man to made my food was also washing dishes or something and handed my food soaking wet. Than when i got home and took a bite of my biscuit and gravy the gravy was sour and i couldnt even call them to tell them! Horrible service. Go down the street to a different waffle house

This particular waffle House just like the other four waffle Houses that I have been to are misleading when it comes to their open 24-hour policy. On a Sunday morning in Duluth or Lawrenceville do not attempt to come to a waffle house at 6:00 a.m. you will be disappointed. No service at all or rude employees. if you want Sunday service at waffle House in Duluth or Lawrenceville you need to go at 8:00 a.m. or 9:00 a.m. when it's really crowded and you have to wait about an hour or two to get your food. That's pathetic. They should do better or just close down the waffle houses because they are not equipped to handle 24 hour service. Plan the shift change accordingly, so you don't have to shut down for an hour or more. Here's another suggestion, put on your websites that you are closing from 6:00 a.m. to 7:00 a.m. for shift change Monday through Sunday or whenever you close or shut down for shift change. Make that known to customers instead of misleading customers and saying you're 24 hours because you're not especially on Sundays in Gwinnett county!!!!!