Dunkin'

So I’ve been vegetarian since I was about 13/14 , I am almost 20 so it’s been many years. I don’t know if anyone’s aware of this but cross contamination of products can make vegetarians literally sick and not just from being grossed out. My body can not properly digest meat and will make me throw up. I went to eat my sandwich and before even opening the bag it REAKED of bacon. My partner could even smell it. There wasn’t bacon on it but there was clearly bacon grease all over it. I understand not everyone that orders stuff without meat is vegetarian so they didn’t know, and I was apologetic when explaining the situation to them, though I didn’t feel I received the same apologetic energy back. The woman wasn’t rude or anything but I didn’t really feel taken seriously. When they remade the sandwich it had black stuff all over the bottom of the egg. So I didn’t eat it. It could be from the grill but I don’t wanna take my chances and make myself sick. I wouldn’t be complaining if the second sandwich was remade nicely. It’s possible there is nothing wrong with the second one but whoever reads this can be the judge of that by looking at the picture I attach to this. Now I have 2 sandwiches that I can’t eat so it wasn’t a great start to my day. Next time I will just go to the Dunkin on McMullen & Enterprise, shout out to that location for always doing such a great job.

Great sundae but not great service. I walked in and was not greeted...by anyone...and 3 employees were there. I stood there for several minutes waiting for my order to be taken. Another lady walked in and the employee took her order first! I asked if I was invisible. The employee responded that she thought we were together...(the other lady and I were 10 feet apart and never looked or spoke a word to one another) I was not happy at all with the customer service, but the ice cream sundae was really good!

I don’t normally post reviews but I am making an exception for this DD store. Store is constantly understaffed. The staff they have walk outside on a cell phone as customers wait on line and cars are waiting around the building. Been going there once a week for several years and I consistently had to wait 25 min for a regular cup of coffee. No management and ownership should be blamed for this. I love DD but never going to this location again.

The two stars are for the drive through. They are pretty fast and efficient. Otherwise, this location would get no stars. When I went in, I waited 7 minutes standing at the counter until someone finally spoke to me. I understand being busy and/or understaffed, but you can at least acknowledge a customer in a friendly way, especially as the counter person stands right next to you making a drink. The counter person was the slowest I have seen in a while. If you are going to only have one person on counter, don’t have it be your slowest person. While waiting almost 15 minutes to place my order, the last of my favorite donut was selected, which obviously added fuel to my upset (lol).

This dunkin is ridiculous. Many times I have went to wait in the drive thru and I wait forever. This last time today I waited Over 30 min. I got to the speaker and no one mentioned anything. Then I said hello and someone said they are really backed up and to come inside and I was like no their is a huge line behind me and I can't park. Then 5 minutes later someone takes my order and said sorry they are behind. And it's 1230 not even breakfast. And also they are always running out of items so I never get what I want.