Chipotle Mexican Grill

Visited Chiptole in Metuchen Shopping Center. I was very upset that they do not give change back if you pay with cash. So, if your bill is 18.25 and i give them a $20, u will not get change back!!😡 I got charged for Chips and Guac which i did NOT order. I didn't see it on my receipt til a couple of days later. My friend and I waited in line for awhile while employees were standing around talking and rapping to the music, while only one person was working. Customers did not seem important to them. Also, the music was inappropriate for a business setting. I love Rap, but not when it is belittling woman and has profane language!! Will not be going back!! This 8s a pic of our order. Not chips and Guac, just 2 bowls.🤷‍♀️

I don't even know where to start.... DIRTY, mess everywhere, piles of dirty and empty pans on the counter, employees are wearing masks under their chins but what is more important they are serving food without any respect for customers. They are throwing food into the bowls with total disgust look on their faces. No personal hygiene, loose hair, talking and joking with each other while customers are waiting to be served. Who is managing this place???!!! The above situation took place on 9/28/21 pm shift.

RUDE and SMALL portion sizes! When I went there, there was about 6 people working and a very long line of people waiting to order. There was only one person actually taking the orders. The rest of the workers were not doing anything and some of them even had the audacity to keep swiping on their phone while there was a line clearly in front of them. A very long line too. There was an older man with glasses taking the orders and was being very slow in which no other employee tried to help. I was waiting in line for almost 15 minutes though I was the 3rd person who ordered. It usually takes me less than 5 minutes to order from other Chipotles. They did not tell people it was debit or exact change until they took your order which was misleading! The workers had a lot of attitude and were rude. They also gave half the portions they would usually give out. For instance one of the employees gave me just a little scoop of sour cream and I then proceeded to ask for more in which they gave but gave me a rude look when I asked for a little more. The workers here need improvement. I do not know who runs this shop but clearly there needs to be change on how fast the lines move, the employees, their attitudes towards the customers, portion sizes, and overall service in general. I will not be coming back to this place again due to the poor customer service and portion sizes. A clear 1/10.