Domino's Pizza

Order pizzas for my Team. We waited for nearly 2 hours. I had to ring and asked about the order. They said we do not have driver today and your order is not made yet, although it is updated on the app that ready to pick up. Appalling service. The manager does not even bother to ring the customer to update them about their situation, then expect the customers to accept their shortcoming as if the customer runs the business, not Dominos pizza. Never again from this store

If I could give a lower star I would, I used the online app to place an order which was deducted from my account even though the order was pending on my Phone. So I called the nearest store which on google is open til 11, I was then met with a female staff member who informed me their store closes at 10 in a rude manner, I then asked why I was charged if the store was not taking order to which she tried explaining how pending orders are put in holding until the order is complete in a manner that seem unprofessional, I decided to call back after this and ask why told me they close at 10 even though the store is registered as closing at 11. She then got hostile and tried saying I was calling her a lair. As I am a employer of a franchise and I don’t want this to happen to another customer. I highly do not recommend the app or trying to ask for help from the Essendon store.

Ordered just one pizza for my kid at 8:25pm and called the store at 9:25 pm, the guy says it will be delivered in 20mins. I called back at 10:05 and the manager Mario says the delivery guys couldn't find my address. This should be a joke ordering pizza for a kid made them wait for 1.5hours and finally telling them it's not goanna come... You guys are the worst....

I ordered a $30.55 extra large spicy peppy PANEER pizza through Menulog today 16/07/2022 and there was NOT A SINGLE PIECE OF PANEER in it. I called in store for my refund but the attendant has no clear answer and didn’t make me sure that I will get my refund. My order number is 227001494. Plz refund my order.

How is the pizza checker letting this happen? After asking the employee why the pizza was this burnt, they said it was because of the oregano. This has never happened to me with any other dominos, so it could not be the fault of the oregano. Their feedback forms do not work. Why are large pizza's so much smaller now? I contacted dominos on phone call several times to resolve my issue. The first call someone picked up and said to call back after five hours, because the manager was not there. The second call, the manager did not want to pick up and gave it to an employee to talk to me instead and told me that they couldn’t do anything for the order as it has passed a day, but it had only been 18 hours. Next, the employee said sorry but you have to deal with it for now, try to tell us the day it happens, so we can fix it. This is what I have literally done, I told this person that it’s too burnt for anyone to eat and they refused to talk to me any further and ended the call to not have to deal with me. Now, I have no refund and no compensation. I had to throw away my pizza for how burnt it was. This awful customer service needs to be addressed. I went to the store to complain to see if I can get further help on this issue, but they told me to bring the burnt pizza with me. The smelt of burnt food is just as bad as eating it, so I did not have it. Zero compensation, zero satisfaction, zero value for money, zero mouths to fill tonight, and 100 percent time and money wasted for a zero resolution process. Their slogans are misleading and this is not what I hoped to expect at all from Domino’s Essendon. Will not be returning here again.