Obee's

I love Obee’s, one of the best sandwiches in town. Just a little dismayed to go in today and order my normal to see it went up a couple of bucks. I certainly understand how inflation, supply chain challenges, COVID etc. but the increase isn’t shown anywhere. All of their menus reflect their previous pricing. You can’t charge customers more than advertised, no matter what the situation. Again, love the place but charging a different price than advertised is just wrong. When questioned all I got was “yeah we had to raise prices due to supply chain etc”.

Yesterday, my husband and two children went with me to order sandwiches at Obee's. We always eat there whenever we get time to visit Fort Collins from F.E. Warren Air Force Base. Our order came out quickly, but we noticed the two sandwiches for our children were not made correctly with the toppings we had requested. I politely went up to the side counter by their soda machine, where an employee came over and said, "Can I help you?" I explained that my two kids' sandwiches were made incorrectly. He stood there staring at me for a few seconds with a short reply, "So what do you want me to do about it?" I said, "I don't know, fix it or give me my money back?" Then, he rudely replied, "What's wrong with them?" I responded with, "The first sandwich was supposed to have ranch and tomatoes and the second sandwich was supposed to have mustard and olives." He grabbed both sandwiches and rolled his eyes as he turned away from me without another word. I walked back to sit down and explained to my family how unkind he was to me. My husband watched him remake the sandwiches and when he dropped them off he quickly said, "Sorry about that" and walked off. I could only eat my sandwich for a few minutes before I couldn't take it and broke down. I walked out of the restaurant and waited for my family to finish eating while I waited in the car. We were huge fans of Obee's sandwiches, but I cannot remember a time when I was treated so poorly as a customer. I don't know the employee's name, but he was the one who was standing outside in front of the establishment smoking cigarettes. I get it we all have struggles in life, but I didn't realize that fixing sandwiches that were made incorrectly could be such a hassle for him. Due to how I was treated, we will not be returning anymore. I wanted to share this experience with customers and management as a caution that this employee was extremely unprofessional.

Obee's has been serving up good eats for as long as I can remember! One of the only true deli's in foco, that shaves the meat right as they place it on your sandwich! Also one of the only places in foco that you can get a 16"sub, which makes it more economical when I share a 16" with my partner! However since the pandemic obee's has an order at the front of the store counter, no more watching them make your sub as you go down the line like a traditional delicatessen, no more choosing from cold bins of veggies and sauces. You gotta order it all at the beginning and hope they make it the way you want it. Please take out your little awkward front counter and go back to a regular style deli! Your atmosphere in the restaurant is non existent! Please consider what the customer wants not what you want for the customer!