Insomnia Cookies

I am very surprised to see the amount of bad reviews this place has. I absolutely love going to Insomnia Cookies. They are my favorite cookies and they aren't super expensive. They are always warm and gooey and I never had to wait longer than 10 minutes for my cookies to be given to me. I would always go really late at night and the only issue I ran into was when the mask mandate was in place again and I was told in a rude way to get out, but I did not take it personally since It is located in a college town and some college students can be A**holes. I wish there were more insomnia cookies rather than crumbl cookies. this is a perfect place to go to for a late night snack.

My poor husband went everywhere to find a cookie cake for my birthday. He found this place. Nothing like a raw cookie cake and a crestfallen husband for your birthday to ring in another year. The corporate office gave a refund but I doubt anyone at the store gets actual feedback based on the reviews for the raw food being sold. I did try to eat it anyway (I thought cookie dough should be fine.) I did get sick. That’s my fault but seriously don’t eat it if it’s raw.

I feel like insomnia used to be good. But this order I got tonight was awful. Took almost an hour and a half to get the cookies and ice cream. My ice cream was supposed to be cake batter with M&Ms but I got chocolate with brownie pieces, and the cookies were cold. They have continuously gotten worse with each order. Can’t believe I wasted $28.

Took over an hour for delivery and they forgot half of the order. When I asked the delivery person about the ice cream, she said she would go get it and then as I walked inside I heard her call me a b****. (she never came back either) When I called the restaurant to tell them it was so late, they had no reason or excuse. Truly horrible experience. NEVER ordering again

First off whoever the guy is with long hair behind the front counter is awesome. He was very funny while we waited for fresh cookies. He does little tricks which are exciting. Those cookies were hot as heck and o so good. He let's you know all the warnings beforehand. He is very nice and the cookies taste great. Cookies are great. They are military friendly which is awesome. I had no issues and would recommend them again.

I love them like to the point where I am glad I spend a great deal of time at the gym but the reason for only 4 stars comes down to customer service is a bit hit or miss (some days it's excellent and others not so much). Their cookies are always warm but the brownies are again bit or miss. I will be back regardless