Mcdonald's

Perhaps the worst McDonald's I've been to. And that's saying something. I don't know how they've gotten 3.3 stars...the staff all were terribly slow. We ordered online and were only given the option of Curbside Pickup which was fine...except when they said our order was ready at 9:07 AM and no one had come out to drop off the food. At 9:25 we went in and had to wait in line to ask an employee about our food. They informed us that despite it saying they were making the food and despite us being told it was ready on the app that they had no recognition of our order. They seemed more confused than us...and so, we wanted a refund. Manager came out and had more attitude about the situation than we could have ever had. She continued to slam her register aggressively, wanted to refund us a lower amount than we paid, and argued with us about what we ordered and how much of a refund they owed us. In the end, we were refunded after waiting 40 minutes for food and having to argue with staff for food that should've taken 5. The manager had the worst attitude there and didn't seem fit to manage/lead. Unpleasant morning, unpleasant experience.

Bryan at this location absolutely deserves a promotion. I've NEVER felt so welcomed to a McDonalds before. This man is absolutely genuine and kind. He made ordering food much more than a quick visit. He made it feel like I've been here before and was seeing an old friend. I would not be surprised if I came back at a later date and saw he moved up in ranks. He absolutely deserves it. Bryan makes this McDonalds stand out from all the others.

By far the worst experience at a McDonalds in a long time. My burger was actually cold. Nothing about it was warm, which was the same for the fries. The girl at the window giving the order was too busy talking with her coworker to even acknowledge I was at the window. I asked for a straw for my drink and she didn't respond. She just handed me one while continuing her conversation. I asked twice for ketchup and got none. Just all around a pretty poor job, which I would've been a bit more understanding if there had been a long line, but there were two cars behind me, and this was at 5:45p. I basically threw $15 down the drain.