Whataburger

just wanted to give a positive shout out to a gentleman named Matthew that works morning shift, I don't know his position but he had the most humble, positive,prompt service this morning. Good to see such smiling faces and laughter in facility as I waited for my breakfast. The whole crew seemed jolly. Way to go eastchase location..

The location has definitely improved since the last time I visited (July 2023). The managers customer service is exceptional and was quick to fix my order. It was nothing major, just that an extra patty was forgotten to be added to my Whataburger. I typically order online and will go inside and wait for my order to be called which doesn't take very long but, it is long enough to see how hard the staff works to keep up with the volume this location receives. The staff work together well and do their best to offer a good experience for customers, most importantly, they work safely (everyone has gloves on, nets for hair, noticeably wearing non-slip shoes, and great food handling practices). I think other reviews may be a little tone-deaf in their criticisms, this whataburger is a good location, if you do have comments or concerns, this location does listen, and if your order isn't up to your expectations, this location does make an effort to rectify the problem and ensure you leave satisfied. The Front of House could be better maintained but I was visiting while the store was quite busy so a little mess here or there is obviously anticipated and not a huge deal. This store is one of the better Whataburger establishments in the Metroplex and if I have a craving for a Patty Melt, I will absolutely go out of my way to stop at this location.