Jersey Mike's Subs

I order the club sub EVERY time, which COMES with bacon. I consistently get a sandwich with missing bacon. I'm sick of this! They forget it almost every time, I have to watch them like a hawk while they make it otherwise they don't give me bacon. I want the dang bacon. It's part of the dang sandwich!!! Jersey Mikes you better make this right!

This popular deli shop is located in a busy neighborhood shopping center anchored by a well known Sprouts Food Market — facing Highway 96 or Murfreesboro Road as its known locally. There are a few small tables and chairs for a modest seating area. I imagine most people will order and take out. Jersey Mike’s Subs is very basic and focuses on subs — made to order — or by following the robust menu options. You stand at the “counter” and watch them make your order. You pay immediately and they now “offer” you an option to tip them as you cash out. Quality is typically consistent — using fresh baked bread — and hand cut meats and cheeses. The server was friendly and didn’t appear rushed or distracted. The ambiance of this location has been upgraded in the last couple of years with decorative and creative elements adorning the walls that pay homage to the early days of the chain.

Staff seemed agitated upon me even everything the building. I told them I work in the industry too and understand if they are shut down and it was too late to order. The employee replied “well I can’t tell you no” he seemed really aggravated and started to glove up. There was no way I was going to have my food made at an establishment that makes me feel like an inconvenience. I simply walked out but what is that?

Ordered online using their app on Saturday 8/14/21 then shortly after placing the order noticed that the pickup time was 45+ minutes and this just did not work for me that day. Tried to call the location 3 times to cancel my order but each time the phone just range until it disconnected. I then drove to the location and asked the woman at the register if I could cancel my online order and that I had attempted to call but no answer. She responded that they were so busy they just can’t answer the phone. She turned to a tall dark haired man making sandwiches and told him I wanted to cancel my order. That person, whom I assumed was the manager, instructed her to remove my tag from the bag and place it by the register then looked directly at me and said that he would process the refund just as soon as he had time. It’s now Tuesday 8/17/21 and whaddya know, the charge has been processed for an order I did not receive and for which I showed up in person to cancel. I will never use this location again, should have stood there until the guy whom I’m assuming was the manager refunded me while I was standing right there. Guess that’s what I get for trying to be nice and accommodating when they were clearly overwhelmed. They get a bad review and a lost customer.

3 out of 4 of the staff members (one of which appeared to be the manager) were extremely rude to all of the customers and didn't even acknowledge my existence as I waited to inquire about my online order. I finally gave up and just spoke up asking for a refund (my first words to any of them) -- at which point they were more than happy to get me out of the store as if I had been standing there complaining the entire time. It's a shame because Jersey Mike's makes great food, but I won't be giving this location my business.

The worst customer service. The girl who was working was extremely rude and bothered when I said I didn’t want my sub “mikes way”. My office and I normally go here once a week, but we definitely won’t be anymore. My suggestion is to have a better attitude if you are choosing to work in this industry.