Panera Bread

I don't usually write reviews, but this has really become a problem with this location. Panera in general has become extremely overpriced for the amount of food that you get. However, it is still a favorite for us, so we continue to enjoy a good soup and sandwich every now and then. On top of that, they charge extra for certain toppings (ex. avocado) and then DONT GIVE YOU THE TOPPING! It has happened numerous times, and this last time it was like they didn't even read my order. I ordered a turkey sandwich LIGHT mustard and it was definitely regular or extra mustard. I ordered avocado which they charge for, and it never made it to my sandwich. This has happened multiple times. Just really disappointed with my experiences here lately.

Panera has a solid menu and consistency in their food no matter what location you go to. This particular store has an afternoon employee problem. Unfortunately afternoon is when I go there. The younger staff is unruly and lacks direction from the management staff. In the last few weeks I've experienced: A male employee making out with his boyfriend in the dining area next to my table. A male employee making out with his girlfriend in the dining area two tables away. Two male employees having a foot race around the dining area. Employees jumping around and singing. Employees yelling at each other. And one male employee, who tends to wear a white stocking cap, just being obnoxious, like the restaurant is a frat house. People come here for good food and a nice dining experience not to be bulled over by roudy teenagers. Of course this is a management issue because good management wouldn't allow this to happen. So, a notice to management, your staff is out of control and bothering your patrons.

What has happened to Panera? KIOSK only? (so no cash payments...) and they are out of Breads and Sides quite frequently. This weekend, they were out of Rustic White Bread. (and Kiosks do not tell you when they substitute items). Portions inside the sandwiches are also getting smaller, while the prices have gone up. Prior visit in September, they were out of baguettes, chips and romaine lettuce. You can only blame so much on "supply chain" issues. There is a Kroger about 300 yards away. Seems more like a management issue. Instead of my biweekly visits, I will see if things get any better in January. Perhaps fewer customers might allow them to get their act together again.