Fazoli's

The GM does good on for fettuccine and spaghetti.. secondary staff when she's not there serves the food real sloppy and just throws tons of sauce on everything... The main s the breadsticks are just soaked with garlic or butter they're just soaked you can't even eat and they're just you got to pull them apart, very hard to break off you got to keep pulling apart cuz they're so stuck and push soaked tons of butter or whatever when they're baked..???????

I do not know what happened to the service at this Fazoli's. They are closed most of the time now. They don't inform delivery services therefore customers just end up waiting for an order that will never come, sometimes it's the delivery driver that has to end up informing customers. I am fed up and done, today was the final straw. 1st time in weeks I was able to order from them, and ONLY because I was craving their breadsticks. They did not send everything I ordered, what they did tasted nasty, and my breadsticks were hard, BURNT, and completely inedible. Utter disappointment....

So tonight while going with family to Fazoli's for dinner, we order our food being 2 different orders. My daughter pays for her and her family; total of 6. My husband pays for mine and his. We ordered at 7:15. At 8:00 two of the grandchildren received their meal, 10 minutes later two more meals came out to us and they were both cold; the pasta noodles were hard. Shortly after, the salads were brought out. The lettuce was brown so they were sent back. By 8:30 we still had not received the remaining meals. When asked about them we were told that they had forgotten to put them in. The cashier (who was very polite and apologetic) asked if we would be interested in complementary cheesecake for the inconvenience. My daughter declined and asked to speak with the manager about a refund. We could hear her speaking with the manager as the manager was extremely loud, even laughing saying she was not going to speak to us nor give a refund. The assistant manager came out to our table and my daughter asked if he could please send the manager out, which the manager again refused to come out as she and the assistant manager shared a laugh. The assistant manager came out again and explained that they were busy with the drive thru and that some of the meals were sent out to the table before they were supposed to be. We thanked him for his honesty and for speaking with us at which point he said he would be refunding us. He went back to the counter where the manager refused to refund my daughter but did refund my husband. My daughter asked the manager for her name twice which was met with a very rude attitude from the manager and refusal to give her name. My daughter asked for a number to contact someone in the morning and again was met with an attitude and refusal. My granddaughter's chicken nuggets that came out cold. When asked to have them redone they just reheated them making them hard. The breadsticks that were literally soaked in butter and the chicken Alfredo order with hard noodles and cold. Also on a side note, a guy doing Grub Hub waited roughly 45 minutes for his order. Worst experience and service we've ever had; except for the dark haired girl (the cashier) who was very polite. We ended up going to Freddy's where we were met with friendly staff, fast service and great food!

I went thru the drive thru and they were out of an item I wanted. But we’re happy to substitute it for something else in my combo. During dinner rush with a long line the employee was calm nice and had a great attitude. It’s always stressful in the food industry when your short handed and busy.. Great employee!!

This store needs help. This store closes in the middle of the afternoon apparently unable to pay employees for their time. The Alfredo sauce was watered down and broke down. Did not stick to noodles. Did they water it down to save on food cost or just serve old broken down sauce? Who knows. Lasagna was old. Spaghetti sauce was runny was not enough sauce for the pasta. They didn’t have Ceasar dressing for the Ceaser salad. The packaging was sloppy and food served in styrofoam boxes. Food was not up to temperature. They need corporate help. I partly blame corporate for having to many menu items that can seriously affect food cost at an already slow store. The location is terrible. Only access is on the way north out of town. Not easily noticeable from the street. It’s connected to a Shell gas station which makes it seem like less of a restaurant and more of a slop hole. I hope they are able to get it together. I’d be happy to offer some leadership.

I placed an order online with a 6:30 pm pick up time. I pull up to the drive thru and no one ever comes over the intercom. I saw a guy enter through the back so I pull around to the front. The lights are on so I go to the door and the door is locked. So I call and it just rings repeatedly. I go to the app to cancel my order and I can't because they put that it had already been delivered!!! Don't go here!!!