Starbucks

The baristas here are so helpful. I called this morning to find out of the have the Maryland Been There Mug. I decided to collect them recently and attempting to go back to all the states that my pups visited. The barista set one aside for me in case they get sold out by the time I arrived. They ran out of soymilk, and I got the iced Chai Tea Latte with almond milk instead. It tasted like toasted almond. Interesting buy still good. They have the smallest Christmas tree of all the Starbucks I visited this past month (NC, SC, TN, VA) 😁

Great people and excellent service. Starbuck's excellence is obvious here. Location and delivery driver support is fantastic. My customers are always pleased with the food and packaging from this location. I get many long distance deliveries requested from these people. They've got to be doing something right.

This specific location used to be the best . I think COVID brought this place down to its lowest breaking point and they are still trying to swim above the water. The manager of this location yelled at my wife to not touch her. My wife accidentally bumped her arm while trying to grab a napkin. I feel like that situation should have been handled a lot differently . A store manager should not yell at a customer who accidentally bumped there arm trying to get a napkin. The world we live in now is insane . That is not the only problem we have ever run into. The drinks are consistently badly made and the lines through the drive thru at one point were almost 30 minutes long. Now the line is always empty . It goes to show people always remember how you treated them in the worst time and blamed COVID. I really hope this Starbucks can get their act together.

The store was out of a lot but it wasn’t their fault. What brought the review down was one barista, Nadia. She failed to inform the baristas at the registers that they were out of multiple items, including cream cheese for the bagels. I ordered a bagel with cream cheese for my friend and paid. Nadia brought the bagel and, with an attitude like I was supposed to know that they didn’t have cream cheese, said they were out of it. I was like “shit I wouldn’t have ordered this if I had known” since my friend has autism and refuses to eat bagels without spread. I asked for butter and she rolled her eyes, walked away, and came back with everyone else’s orders, never gave me butter, and glared at me every time she came around. I ended up just leaving the bagel and going to McDonald’s to order something for my friend that they would actually eat. Some may think I’m being petty, but I’m a barista myself, the way she was acting is not how Starbucks baristas are supposed to act.

Poor customer service, lack of communication, long wait for a morning order. I did a mobile order for a drink and a breakfast sandwich 15 minutes prior to get to the store and chose pick-up in store. Once I got there, the drink and the sandwich were not ready. It was ok because my estimation was 25 minutes. I waited for another 10 minutes and asked one of their staff about my order. My drink was ready, but my sandwich. I was told to wait a little bit longer for the sandwich since they were behind. I waited for 10 more minutes and got frustrated seemed no one cared about my order. I asked them again and one of the staff went to check with another girl making sandwiches. The girl then told her co-worker that the sandwich was out of order. She might have not said anything about the out of order sandwich if no one asked her. When I asked for a refund, I was given a gift card with a credit less amount than what I paid for the sandwich. Since I was late for my work for just grabbed it and left.