Tropical Smoothie Cafe

So first walking in the back door I came inches away from being hit by the bathroom door by one of the associates who gave me a dirty look and never apologized, second it took several minutes for them to acknowledge me and there wasn’t any line, third the online pick up isnt labeled well, I also came in five min after my order was supposed to be ready and only the smoothie was ready and the girl who handed me my wrap was very rude saying how I was supposed to wait to pick up the order until the intended time at that point 10min before. Over all I wouldn’t return here to this location very unprofessional and rude pretty bummed about it.

28 minutes for two wraps (no smoothies) is absolutely ridiculous. When I told them I had waited that long, they didn’t even apologize. All that wait and the food wasn’t even good! Bagged salad in an uncooked tortilla with very little dressing. There are too many great restaurants to bother with this one.

EDIT: UPDATING MY REVIEW TO 1 STAR BECAUSE ITS BEEN OVER MONTH AND I STILL HAVENT RECEIVED MY REFUND. I called a week after trying to get my refund, was told the manager had an emergency and would be back tomorrow and would refund me. Still nothing! The only reason why I didn't give 1 star was because all the other times I've been here, the experience was normal. Today I placed an order online and I tried to pick up at 11am but it said they were busy and I had to pick up at 1230pm. So I waited the hour and a half and went to pick up my two sandwiches. After 15 minutes of waiting I double checked to make sure they had my order, which they found after looking through the stack of orders they had. I waited another 15 minutes and it still wasn't ready so I just asked for a refund. 30 minute wait for 2 sandwiches is a little much especially when I ordered way ahead of time.